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Network & Roaming

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Dizzle80
Level 1: Cadet

We have had access to Telstra air as Telstra customers for the past 16 months, which is handy when mobile data runs out. For the past two weeks both Telstra air and fon hotspots no longer appear. What could be the cause? Nothing whatsoever has change ...

Shree7861
Level 1: Cadet
Uktrip
Level 1: Cadet

Have been in the uk since 13th April everyday loggining in and the data isn’t working. Can receive and send texts and phone calls but the data doesn’t work. Have reset phone etc with no luck

RichCeit
Level 1: Cadet

I have two numbers from another carrier and both requested to transfer one to Telstra and one to another small carrier yesterday. The one to the small carrier has completed before 8am this morning and the one port to Telstra is still processing now ( ...

Ashd01
Level 2: Rookie

Hi,

I have been traveling in Germany and France for the past two weeks with no problem with international roaming, however this morning in Paris I no longer have any network connection. I hard reset my iPhone X but no luck. Works fine on WiFi still. P ...

Ardyxx
Level 1: Cadet

Hi guys,

I am not sure what everyone else is experiencing, but me and my partner are having troubles with our mobile internet!

We moved across from Optus to Telstra as hey have the best service and when it comes to mobile data we all know their tower a ...

Patrickgfeyhffj
Level 1: Cadet

Hi I have a prepaid account on an iPhone XS that cant connect to the internet. I can by free wifi. What should my apn settings be? Data roaming is on. My account settings see fine and connect to a local service but no internet?

Barkerps
Level 1: Cadet

Nbn is only running at 16mbs and dropping out but we are on the 100mbs plan. Have reset everything and no difference. Also has been dropping out allot over the past several days

Feather558
Level 1: Cadet

We are travelling to Eastern Europe for 3 months and I notice that the $10 per day offer is only valid for 31 days. What would be the best option for multiple country travel for extended time?

MrCheeseman
Level 1: Cadet

Does this mean that you cannot make a reverse charge call from Australia to the US either?

Ashd01
Level 2: Rookie

Hi,

I have been traveling in Germany and France for the past two weeks with no problem with international roaming, however this morning in Paris I no longer have any network connection. I hard reset my iPhone X but no luck. Works fine on WiFi still. P ...

Tom16
Level 1: Cadet

I flew direct from Melbourne to Doha this week on Qatar Airlines . I did not turn on flight mode . The flight had a WiFi service . I received a Telstra text mid flight saying I had been billed $100 roaming fees . ( now actually $179) . I rang the dir ...

RedMtn
Level 1: Cadet

delays in receiving voice mail messagesHave noticed this year that my voicemail messages can be late in arrivingusually when I am in the phone app on the iphone, going to get a voicemail message that just arrived and when opens see more than 1 new vo ...

soro
Level 1: Cadet

I am overseas in an eligible Daypass destination. If I send a text or make a call to Australia, do I get charged the whole $10 or part of?

WittleWaynE
Level 3: Gumshoe

hi folks, my phone is a samsung s8+ dual sim model sm-g955fd and has all australian bands. it has the belong sim and a telstra data sim in it. Only at home the telstra data sim drops and says sim not found. At home I use a celfi go repeater. This has ...

DV82
Level 2: Rookie

I have a Telstra Post paid account. I occasionally use the Sim in an Iridium Satellite phone when in remote areas and it has worked well. No issue there.I recently had WIFI calling enabled on the Android phone and also had it enabled by Telstra as I ...

DEE2107
Level 1: Cadet

Hi we are travelling to Hawaii in a couple of months and we both have international roaming packages on our mobile phones I have 2 questions1) If we need to call each other while in hawaii do we just dial the normal mobile number or do we need to add ...

DaisyDuncan
Level 1: Cadet

Am currently in Vietnam and am unable to call international support number. I got through once and then halfway through selecting relevant options it dropped out. Now I can't even get it to connect to the number even though I have full signal strengt ...

Sl14
Level 1: Cadet

I forgot to set up international roaming before I left Australia. How do I set this up overseas?

k8ieco
Level 2: Rookie

Hi I cannot receive my One Time Pin (OTP).  I'm travelling in Cambodia and I have a pre-paid Telstra account with international roaming turned on.  Telstra is currently roaming on a provider here called SMART.  I have received codes here in the past ...

Shree7861
Level 1: Cadet
Patrickgfeyhffj
Level 1: Cadet

Hi I have a prepaid account on an iPhone XS that cant connect to the internet. I can by free wifi. What should my apn settings be? Data roaming is on. My account settings see fine and connect to a local service but no internet?

Plee1
Level 1: Cadet

Telstra's DNS servers handed out to mobile devices appear to be broken for the bitchute.com domain. What's going on? Setting DNS manually to a non-Telstra server fixes the problem so the issue is mobile-device only. The cynical part of me suspects ce ...

MissDemeanor
Level 2: Rookie

Just before I was at home reading a message on my phone - an iPhone 6s Plus I use with Telstra’s pre-paid service - when I noticed in the top left hand side of the screen where it normally says, “Telstra Wi-Fi Call” followed by the wifi symbol, it sa ...

bjm73
Level 1: Cadet
sprayer41
Level 1: Cadet

hello users i have a old Wifi Router technicolor tg797n v3 i used it befor the NBN came out now i use it for a router or Wifi booster in my back rooms i am now on the new NBN net work using the new modem sagemcom pack fast 5355 telstra vdsl or the ne ...

meijo1987
Level 1: Cadet

LachlanP
Level 1: Cadet

The mobile phone coverage map shows that I should get good signal inside my house, but i don't. I was thinking of purchasing a 4G booster. Has anyone experiences with theses, know what to look for, and have any experiences with specific companies ? T ...

cretsiah
Level 21: Augmented

got a phone call today 1pm from mobile city   however it came up saying   Telstra Private Incoming    a) didnt know Telstra had taken over Mobile City b) foreign accent c) most likely a scam   major concern is suggestion that it was an internal priva ...

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