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Vagus
Level 1: Cadet

working from home on PC. Experiencing slow downloads at 28.1 

Trudy01
Level 1: Cadet

How can I get a phone unlocked if not able to do over phone please 

TamaraT
Level 1: Cadet

My daughter cannot access her data. She is attached to my plan at $60 per month. I am paying for this data. I cannot get anyone to assist me. I can't call the call centre! 

Alok57
Level 2: Rookie

Hi Telstra, Could you please suggest how do I enable international roaming for prepaid SIM using My Telstra app or using the Telstra account through web browser. I tried all the options and didn't find any options for doing that.   Currently I am in ...

jwheels
Level 1: Cadet

Hi, we live approximately 800m from a mobile tower. Over the last reception has decreased from 4G 4 bars down to 2 bars at best 3G. Others in the estate have experience the same issue. What are the options to have the tower assessed?

Fletch151
Level 1: Cadet

Just received my NBN connection box and the DSL light will not turn on. I have tried multiple telephone sockets and have waited for hours at a time to establish any response from the DSL light with no luck. Ideally I would love someone who actually k ...

Mahazeidan1
Level 1: Cadet

Moved to a new property very slow connection

lepire
Level 2: Rookie

I urgently need to access my Telstra phone number while abroad in France. I am unable to reach anyone at Telstra to help, so I am posting here. The issueWhen I insert my Telstra SIM in my iPhone, one of the following will happen:I immediately see "no ...

Reggie13
Level 1: Cadet

I am on ADSL along with Tiwi other homes in my street. We were told we were being switched over to NBN. We never received the nbn modems or any notification. I called telstra and they said that it was being delayed due to the virus & that I would hav ...

Alok57
Level 2: Rookie

Hi All, I have recently travelled to India, but my international roaming is not working for me. False network with Emergency calls only, in India (Bihar state). I am using Samsung galaxy s11+ device. I already have done the recharge which is valid fo ...

Flo6
Level 1: Cadet

I’m currently overseas in NZ and I seem to get charged more on my phone bill for having international day pass activated. If the day pass and roaming was turned off was it still possible to use the data from my actual plan or is there no point in pay ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

Trudy01
Level 1: Cadet

How can I get a phone unlocked if not able to do over phone please 

jwheels
Level 1: Cadet

Hi, we live approximately 800m from a mobile tower. Over the last reception has decreased from 4G 4 bars down to 2 bars at best 3G. Others in the estate have experience the same issue. What are the options to have the tower assessed?

Fletch151
Level 1: Cadet

Just received my NBN connection box and the DSL light will not turn on. I have tried multiple telephone sockets and have waited for hours at a time to establish any response from the DSL light with no luck. Ideally I would love someone who actually k ...

Mahazeidan1
Level 1: Cadet

Moved to a new property very slow connection

Reggie13
Level 1: Cadet

I am on ADSL along with Tiwi other homes in my street. We were told we were being switched over to NBN. We never received the nbn modems or any notification. I called telstra and they said that it was being delayed due to the virus & that I would hav ...

Wendy92
Level 1: Cadet

I’m finding it impossible to contact Telstra. I know that COVID is causing disruptions but i find it completely unreasonable that i can’t contact anyone from telstra to help. Everyone is struggling at this time and telstra provide an essential servic ...

grantcag
Level 1: Cadet

Is it true that the reason we can't get any support from Telstra at the moment is because you use an overseas call centre in a country where people can't afford to work from home?

Stevecau
Level 1: Cadet

I have purchased a Telstra 4gx usb dongle that came with a SIM, can I use it in a mobile, what plan is available?

Maxsurf73
Level 1: Cadet

I am still after contacting the ombudsmen about poor data speeds with my mobile yet to hear from you, some time ago i contacted telstra to resolve this, we tried all the trouble shooting steps and did not approve. I want out of the contract with noth ...

Numeralla123
Level 1: Cadet

Our internet is so bad that when my son plays fortnite I can’t even watch Netflix, any suggestions on ways of fixing this?

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