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jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Knutt
Level 1: Cadet

I used to be on vodafone and had fine reception, I'm now on Telstra and calls are constantly dropping. I joined Telstra as it was meant to be the best network but it seems like a downgrade.

Yipeng
Level 1: Cadet

Hi There Got an urgent problem. I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov.  I have tried to recharge it but failed. I called customer service team ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

Fernsy
Level 2: Rookie

Provide me a working service that I pay for. The one that we agreed on before I signed up with you. I don't really like just throwing $500+ monthly out the window because that's what I'm doing and have been for a longtime now. Someone give me an answ ...

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

Aelbeb
Level 2: Rookie

For the last 3 years the reception on the train from strathfield all the way until i leave the station at martin place is 3g ... everytime its raised on a call to the call center just get the run around and it goes nowhere. Blaming the phone is just ...

Revboy
Level 1: Cadet
Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

buzzardnuts
Level 1: Cadet

the phone service has been appalling up here the last month, it has gone from 97mbs down and 40mbs up to 3mbs to 1mbs. As I work away from m. Home I need this to keep in contact with my family. cannot even make a video call or use my pH as a hot spot ...

AX3
Level 1: Cadet

How long would take to have internet cable outage fixed - What is the SLA. My internet cable problem started on 22nd Jan and it has been down since 31st Jan 2020. 4G backup mode is only 1M while usual download would be 40M at peak hour. The outage in ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

Chris1753
Level 1: Cadet

I know I activated the international call bar in my Telstra account but now wish to remove this and cannot see how or where to reset? Any body help me please?

SnowedIn
Level 1: Cadet

I am on a domestic flight with flight mode on. I just received a phone call on the flight!! My Telstra WiFi Calling is turning on. Is it ok to receive these call while on a flight?

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

blaze1987
Level 1: Cadet

I had to upgrade to a new sim my other sim that wasn;t working. I was told it would only take 20mins for provisioning of the new sim but it is now over 8 hrs. I need a working phone and if provisioning is to take this long it should be made clear at ...

jason888
Level 1: Cadet

Is the Barrow Island 4G and 3G not working as normal. I'm working offshore with no 3G and 4G signal and we usually have coverage at our current location. Service has been off for us since Cyclone Damien.....?

MilesSawyer
Level 1: Cadet

We have something like 200 ricoh, all are configured static due to that issue. I'm there since December and would like to make the servicedesk life easier to configure and manage those printers. There's one big default vlan where there's like 1500 de ...

Misstravel
Level 1: Cadet

Hi! While overseas, can you turn your International Day Pass on & off? For example, if travelling for three weeks around Europe, but only needing to rely on an International Day Pass for 11 of those days, can I turn my day pass off & back on outside ...

Chellej
Level 1: Cadet

Our daughter is currently in the UK and in previous times has been ableto call me however every time she calls now it beeps out? We can text she can call any other mobile in Australia she has a Telstra account and she took her phone with her from her ...

Chelsea930
Level 1: Cadet

Hi Everyone. It’s very wired. I’ve been roaming overseas for 18 days. I could make calls, receive and send txt as well as on line surf. But this afternoon, I couldn’t send txt to anyone. I turned off and on my phone several times, but it didn’t help. ...

McRancher
Level 2: Rookie

Outage page has finally been updated to indicate a fault in my area. 

Leofel
Level 1: Cadet

Every time it is hot the internet goes down in Plenty Victoria. Recently - Down for 8 days around Christmas, 4 days in early December and down again since yesterday. Telstra is the most expensive offering in the market and the reliability is unaccept ...

court_23
Level 1: Cadet

I recently got a new iphone 11 pro max in november 201 and every so often like every two weeks it will play up and no one can call me it goes straight to my voicemail, i can not call people either sometimes when it happens. My data also doesnt work e ...

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