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111111111
Level 1: Cadet

Hi, One of my shared data SIM card was taken by my mother-in-law to China. She already removed the SIM from the phone, but I still receviced the bill with high international data roaming usage. Could you let me know what happened? Thanks,

JonnaT
Level 1: Cadet

I am trying to cancel my plan as I’ve moved out from Australia. Seems impossible through the web page and the app, and can’t get in touch with them over the phone either. Really frustrating and I do not want to pay any extra fees for calling them fro ...

sweething67
Level 1: Cadet

Hi i have prepaid mobile and i have never used the Wi Fi... but now i  am trying to.. have tried connecting to telstra Air and Fon wi fi, but it wont load fully .   all is new to me ( phone auto matically  connects in shopping centres etc, but at hom ...

nat20
Level 1: Cadet

Hi can anyone tell me how to forward all my calls and texts from my telstra mobile post paid account to a new number (not telstra)? I want to keep both but only want one phone for work. Thanks 

Aguero
Level 1: Cadet

Its been a month with Telstra (used to be with other networks). Every morning, my mobile phone searches for Telstra Network with no bars on the reception indicator , then 5 minutes later, 2 bars on the reception indicator and I can make voice calls.  ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Taylahpage26
Level 1: Cadet

For a second time our internet has stopped working, it’s rather getting ridiculous considering I’ve now missed my uni course. We have no internet access but we still have a wifi signal, it’s really slow and all the lights on both the wall box and mod ...

Andrew147
Level 2: Rookie

I had an old subscription w to an older watch which has been removed but I still can't connect. I have wasted 3 days and many hours on the phone and on live chat but no one can help. It looks like my old watch (which has been unpaired) is still caugh ...

Javad
Level 1: Cadet

I am in an overseas job mission and as in the country I am Telstra has no services (ANGOLA) I had forwarded calls to my Telstra cellphone permanently to a number which is an Australian land line number but I can access it as an internet mobile phone ...

JoeJoe6
Level 1: Cadet

My NBN on HFC keeps dropping out (Yangebup, Perth). I need to work from home and this is making it a lot harder. I can't get through to anyone at Telstra no matter what I try. Can anyone at Telstra help? I have reset my Arris modem multiple times and ...

BoneInspector
Level 2: Rookie

Evening, Having had to move interstate during this virus business and home school the kids I am for various reasons attempting to rig up a system to allow me to share mobile data with 4 laptops. On my work based telstra Iphone I can tether the phone ...

Bun00001
Level 1: Cadet

I had barred sms incoming and outgoing. How do I remove this so I can send and receive sms

koit
Level 2: Rookie

Hi folks, A friend's mobile phone, sitting by itself on a desk in their house, keeps auto-ringing my number.When I answer, it triggers the ringtone on their phone.They then answer it to hear me asking "Who's Calling?" They are equally perplexed as to ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

111111111
Level 1: Cadet

Hi, One of my shared data SIM card was taken by my mother-in-law to China. She already removed the SIM from the phone, but I still receviced the bill with high international data roaming usage. Could you let me know what happened? Thanks,

Aguero
Level 1: Cadet

Its been a month with Telstra (used to be with other networks). Every morning, my mobile phone searches for Telstra Network with no bars on the reception indicator , then 5 minutes later, 2 bars on the reception indicator and I can make voice calls.  ...

Taylahpage26
Level 1: Cadet

For a second time our internet has stopped working, it’s rather getting ridiculous considering I’ve now missed my uni course. We have no internet access but we still have a wifi signal, it’s really slow and all the lights on both the wall box and mod ...

Javad
Level 1: Cadet

I am in an overseas job mission and as in the country I am Telstra has no services (ANGOLA) I had forwarded calls to my Telstra cellphone permanently to a number which is an Australian land line number but I can access it as an internet mobile phone ...

JoeJoe6
Level 1: Cadet

My NBN on HFC keeps dropping out (Yangebup, Perth). I need to work from home and this is making it a lot harder. I can't get through to anyone at Telstra no matter what I try. Can anyone at Telstra help? I have reset my Arris modem multiple times and ...

Shelle69
Level 1: Cadet

Anyone having major issues with their phones and internet today in the Port Mac area? Phone calls on mobiles are cutting out, unable to access internet properly (FYI I am posting on behalf of someone from that area), anyone else having these issues? ...

GB29
Level 1: Cadet

I have recently bought a Telstra Go Stationary and i am having difficulty registering it. The rest of the family are on Optus and we already have a CelFi booster for Optus. So when I opened the Wave App, which was already on my phone it didn't give m ...

Texthacker
Level 1: Cadet

A mate told me that I had sent him 2 text messages, which were a bit offensive and include 2 previous text messages I had sent. I checked my texts and there was indeed a comment attached to the left of each text but a little different to the ones my ...

Schartzie
Level 1: Cadet

We can not connect to our NBN service.

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