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Vineesh
Level 1: Cadet

I had been reporting Telstra poor coverage for the last 5 years or so and they seem to remain ignorant. I signed up with Vodafone three years ago but had a prepaid service(Telstra). The network at the end of Collins st/Bourke st is like one bar and i ...

Mikekj
Level 1: Cadet

does anyone know what this box is out the front of the house? I’m guessing some of the wires are for the telephone (which we don’t have) and the other may be for an antenna?  

blah27
Level 1: Cadet

I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus. After spending 3 hours being on hold and speaking to Telstra/ Boost customer service and tech support, I can safely say that they are one of the most incompeten ...

Mjamo
Level 1: Cadet

Hi,my phone keeps saying No Sim Card - Telstra in the top left hand corner although I still have phone coverage and hot spot going just fine so it’s obviously still connected, just wondering why it continues to say there’s no sim when it is working f ...

soberoldbloke
Level 1: Cadet

All Iam trying to do is stop a bill coming to my address.I have been receiving a paper copy      for the last 12 months. I have sent them back return to sender 11 times. Nothing is being done - no action by yourselves. We cannot do everything for you ...

brisbane3
Level 1: Cadet

Hi, I got a Iphone 11 pro max and located in Capalaba, Qld. My phone reception and mobile internet speed is slow and my calls drops out sometimes. I only got 1 bar on my 4G signal and I got 140 Gig of data I can't use because of this. What is happeni ...

Tandama
Level 1: Cadet

Hello,  I try to connect my 4gx wifi pro, however, my email address is wrong and I couldn't a bale to verify it. What can I do?

Brent4395
Level 1: Cadet

Has been down from last Tuesday week appointment booked today and didn’t even turn up cancelled without telling us took the day off work and didn’t even need to as it was an external issue so didn’t need to be home anyway  no one can say when it will ...

Ta5
Level 1: Cadet

Hi I’m travelling to NZ next week and at the moment I have the old $5 share date with my phone and iPad. I’ll be using the $5 a day international roaming on my phone, will I still be able to share the data with my iPad.

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Kjohnson2
Level 1: Cadet

Hey Telstra,Why is it taking so long to Port my number away?? I am waiting for Telstra to still approve my Port to Vodafone.. can you help???

Bbunn
Level 1: Cadet

I need our home internet to be looked into.. not even 12 months ago we joined with Belong (through Telstra) and our internet is terrible.
We pay top dollar every month to have wifi and our phones with Telstra but I can’t get anything to load at ANY ti ...

eecs
Level 2: Rookie

Web searches regarding locating Telstra cell towers all seem to lead to threads here, with the usual response being that the information is not publicly available but some kind Telstra rep is able to look up an internal database... My Telstra wingle ...

macca_au
Level 3: Gumshoe

A month or so ago, our Telstra mobile reception at Myocum Northern NSW went from woeful to pretty much non existant. We have both been using Telstra sold Samsung devices (s10e) and enabled wi-fi calling on our Synology router. It worked well for a lo ...

buzzardnuts
Level 1: Cadet

the phone service has been appalling up here the last month, it has gone from 97mbs down and 40mbs up to 3mbs to 1mbs. As I work away from m. Home I need this to keep in contact with my family. cannot even make a video call or use my pH as a hot spot ...

AX3
Level 1: Cadet

How long would take to have internet cable outage fixed - What is the SLA. My internet cable problem started on 22nd Jan and it has been down since 31st Jan 2020. 4G backup mode is only 1M while usual download would be 40M at peak hour. The outage in ...

archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

Chris1753
Level 1: Cadet

I know I activated the international call bar in my Telstra account but now wish to remove this and cannot see how or where to reset? Any body help me please?

Mikekj
Level 1: Cadet

does anyone know what this box is out the front of the house? I’m guessing some of the wires are for the telephone (which we don’t have) and the other may be for an antenna?  

Mjamo
Level 1: Cadet

Hi,my phone keeps saying No Sim Card - Telstra in the top left hand corner although I still have phone coverage and hot spot going just fine so it’s obviously still connected, just wondering why it continues to say there’s no sim when it is working f ...

brisbane3
Level 1: Cadet

Hi, I got a Iphone 11 pro max and located in Capalaba, Qld. My phone reception and mobile internet speed is slow and my calls drops out sometimes. I only got 1 bar on my 4G signal and I got 140 Gig of data I can't use because of this. What is happeni ...

Tandama
Level 1: Cadet

Hello,  I try to connect my 4gx wifi pro, however, my email address is wrong and I couldn't a bale to verify it. What can I do?

Brent4395
Level 1: Cadet

Has been down from last Tuesday week appointment booked today and didn’t even turn up cancelled without telling us took the day off work and didn’t even need to as it was an external issue so didn’t need to be home anyway  no one can say when it will ...

EtcEtc
Level 1: Cadet

Looking at the Melbourne coverage map for Feb 2020 and comparing it to Jan 2020 map, the coverage has been reduced all over the place. Could someone please explain why ???? eg look at Sunbury, Essendon, Craigieburn,Mill Park,

blaze1987
Level 1: Cadet

I had to upgrade to a new sim my other sim that wasn;t working. I was told it would only take 20mins for provisioning of the new sim but it is now over 8 hrs. I need a working phone and if provisioning is to take this long it should be made clear at ...

jason888
Level 1: Cadet

Is the Barrow Island 4G and 3G not working as normal. I'm working offshore with no 3G and 4G signal and we usually have coverage at our current location. Service has been off for us since Cyclone Damien.....?

MilesSawyer
Level 1: Cadet

We have something like 200 ricoh, all are configured static due to that issue. I'm there since December and would like to make the servicedesk life easier to configure and manage those printers. There's one big default vlan where there's like 1500 de ...

Misstravel
Level 1: Cadet

Hi! While overseas, can you turn your International Day Pass on & off? For example, if travelling for three weeks around Europe, but only needing to rely on an International Day Pass for 11 of those days, can I turn my day pass off & back on outside ...

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