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archie4001
Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

MauveKen
Level 1: Cadet

i have just returned from a short cruise to Airlie Beach and back to Brisbane.  i discovered that the Signia App will not work without the internet and i needed to change the spatial configuration on my hearing aid.  i have ended up with $100 bill ju ...

Ant-n
Level 1: Cadet

I'm in (Melbourne) Preston South/ Thornbury area and consistently get horrendously bad 4G download speeds, usually in the realm of 0.5-2Mbps on good reception. I'm about to vote with my feet, but is this a typical thing?Some other areas like Flinders ...

Gmcdonagh
Level 1: Cadet

Hi  I am in Mexico and my international roaming is not working. I log into my account and see that I have it activated..and i can sms/make calls..for some reason won't connect to internet. I have also enabled mobile data in my settings and have a lit ...

Naenaediddy
Level 1: Cadet

My data has been so slowly lately and it won’t go back onto 4g now it’s saying I can’t connect to the internet to! Someone please help me and my mumma 

Andrew147
Level 1: Cadet

I had an old subscription w to an older watch which has been removed but I still can't connect. I have wasted 3 days and many hours on the phone and on live chat but no one can help. It looks like my old watch (which has been unpaired) is still caugh ...

Ajcrowley
Level 1: Cadet

So WiFi Calling was working on a mix of Apple and Android phones connected to my Telstra NBN. now it no longer works on the Telstra NBN but will work if i connect to another Wireless network from a 4G hotspot or the office Wifi. All devices are runni ...

Dion_P
Level 1: Cadet

I don’t know what is going on with Telstra lately. NBN is trash and there’s pretty much no help in fixing it, now my only reliable method of internet connection which was 4g is now shot. I can’t call anyone, no dial tone then just says call failed, i ...

Greg_Bos
Level 3: Gumshoe

I am seeing less than 3Mbs Down at the moment - Ethernet Connection to PC, seeing approx 10Mbs upload, using speedtest.net Telstra to Telstra - Am so sick of this slow performance,,,,,

FunkyCol
Level 2: Rookie

G'day,
Can you tell me if its possible to enable VoLTE on a NOKIA 8 Sirocco?I am assured VoLTE is active on my service/SIM.
The option is not visible in the menu of the phone, but  I am assured it is there.I hope the service is not limited to "Telstra ...

Sale
Level 1: Cadet

I don't understand how the international roaming works with prepaid plans. Can someone explain what I need to do? (probably best to use words of one syllable - I'm an ageing technology dork))I will be visiting Chile and Argentina on a cruise for thre ...

Ghgs
Level 2: Rookie

are they 1g 2g 3g 4g 5g my phone dont connect to the 5ghz

Gulachardi
Level 1: Cadet

I have no service where I am 20 km from Thrissur and need to find a telco tower to pick up service.

Al82
Level 1: Cadet

Hi, 6 to 12 months ago a fixed wireless broadband tower was erected off Barney View road in Barney View SE QLD. To the best of my knowledge this tower is yet to become active. I have contacted Telstra direct to find out if they know when the service ...

Traveller6
Level 1: Cadet

I am in UK & NOT answering calls from Oz but am being charged $2 per call that I receive. Why?

youvere
Level 1: Cadet

Hi, I'm wondering how the pricing works for global roaming. If I pay for a sim card dataplan and the extra 10$/month for global plan  Can I use the data in all the countries listed or only one of them ? I have to travel a lot.Can I use my phone numbe ...

damooo432
Level 1: Cadet

Hi, I am currently travelling overseas and have had my iPhone data turned off the whole time. Despite this, my iPhone has used about 1MB of data for DNS Services across 3 days. This has activated my Telstra international day pass. Is there anyway to ...

GM58
Level 1: Cadet

I am traveling in Europe and have turned off data roaming however small amounts of data use, 1-6kb, is still coming up as being used on my Telstra bill.  This tiny and totally uncontrollable use then triggers a Telstra daily roaming charge of $10.  H ...

davepaj
Level 1: Cadet

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

Gus69
Level 1: Cadet

I am in USA and wish to unlock my iPhone SE to access a local Network. What do I need to do?

MauveKen
Level 1: Cadet

i have just returned from a short cruise to Airlie Beach and back to Brisbane.  i discovered that the Signia App will not work without the internet and i needed to change the spatial configuration on my hearing aid.  i have ended up with $100 bill ju ...

Ant-n
Level 1: Cadet

I'm in (Melbourne) Preston South/ Thornbury area and consistently get horrendously bad 4G download speeds, usually in the realm of 0.5-2Mbps on good reception. I'm about to vote with my feet, but is this a typical thing?Some other areas like Flinders ...

Gmcdonagh
Level 1: Cadet

Hi  I am in Mexico and my international roaming is not working. I log into my account and see that I have it activated..and i can sms/make calls..for some reason won't connect to internet. I have also enabled mobile data in my settings and have a lit ...

Naenaediddy
Level 1: Cadet

My data has been so slowly lately and it won’t go back onto 4g now it’s saying I can’t connect to the internet to! Someone please help me and my mumma 

Nika2
Level 1: Cadet

The mobile phone reception at Fishermans Bend VIC has gone down to the point of being sometimes nonexistent in the past week. I have asked around the office here and everyone on Telstra is having the same issues. Telstra said yesterday that there are ...

salmas
Level 1: Cadet

Hello crowdsupporters!I'm having problerm with signing in to Telstra Air using Android phone and having installed Telstra Air didn't make difference.The problem is after providing the correct credentials to sign in into Telstra Air network, the sign ...

Mimi12
Level 1: Cadet

I have international roaming activated on my mobile - do I pay for charges when I call Australia from Europe (Germany, Paris)?

Yipeng
Level 1: Cadet

Hi There Got an urgent problem. I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov.  I have tried to recharge it but failed. I called customer service team ...

Andy_F
Level 1: Cadet

Hi all, i am currently overseas and forgot to set my out of office voicemail before leaving. I know how to retrieve voicemail message from OS - but how can I actually get into my VM settings to record a new / different message?

GreenBrain
Level 1: Cadet

Hello everyone, We are an IoT device manufacturer and have many devices that operate on 3G and Cat-M1. We have been experiencing issues with the telstra.internet APN at our workplace on and off for months. The issue tends to show mid-morning and goes ...

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