Mobiles & Tablets

Network & Roaming

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Croquet_Bob
Level 2: Rookie

my prepaid samsung S7 is not roaming. (We are currently  in Italy). Roaming used to work when it was registered with a post-paid account. I am also having great difficulty accessing help for this problem.My many attempts to set up chat sessions have ...

AnonymousUser
Level 1: Cadet

Hi, I recently purchased a Telstra plan/mobile from JBHIFI to where they release the phone once Telstra has ported the number from Optus. I've entered in my SMS code on the first day (18/09) and have since been waiting for Telstra to successfully por ...

Quiz8
Level 1: Cadet

I have Int’l roaming on and trying to make phone calls from iPhone in Sri Lanka but every number I call is disconnected is there a phone setting I haven’t set up yet?

Dean_E
Level 2: Rookie

First time poster here! I was just wondering if anyone can provide an update on the current porting issues and when they may be resolved? I've been waiting since Monday for my number to port from Optus and have just seen that the status of my order h ...

FionaJG
Level 1: Cadet

Do you get sent a text message the minute you start to use the international day pass? I got one to say it’s activated as in available to use, but one sms went green but I don’t know if that means the $10 day charge has started??

Jwhbristol
Level 1: Cadet

I recently tr aavelled to NZ. Whilst in Melbourne airport I enabled internarional roaming and daypass. After I arrived in NZ I got a message after about an hour from Telstra telling me I'd already accrued over $100 of charges for data. This was a bit ...

Tony1011
Level 1: Cadet

Hi ,we have very poor mobile phone reception and signal strength in Kedron 4031 at the moment( last few days).There is normally a good signal.Anyone else experiencing this?How can I find it there is a tower out? 

Really7
Level 1: Cadet

Is it true that I actually have to disable roaming and day pass to avoid overcharging.  My bill indicates I have been charged $20 to receive 2kB of data, while data roaming was turned off. not happy ... 

davepaj
Level 1: Cadet

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

staronmycar
Level 1: Cadet

Do I use phone  or adsl socket on my adaptor

davepaj
Level 1: Cadet

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

Gus69
Level 1: Cadet

I am in USA and wish to unlock my iPhone SE to access a local Network. What do I need to do?

TonyA15
Level 1: Cadet

HiCan anyone tell me which network Telstra uses to roam in Cambodia?

Ammar27
Level 1: Cadet

I have gps gf 07 is not working . I inserted  sim card in and i suppose to send a code to it so it must reply back  Basic parameters spectrum gsm850/900/1800/1900 mhz

anna_
Level 1: Cadet

So my mum recently payed her Internet bill as it was slow, she payed it yesterday, it is still slow and I have turned it off for a few minutes and turned it back on, what do I tell her? It does work, but slowly; I can only really focus one app and if ...

Smhill
Level 1: Cadet

Hi, I have taken my SIM card out to avoid roaming charges while overseas, but I logged into my Telstra app(via free wi-fi) and it comes up as I have a international day pass. I am worried I am being charge the $10 a day rate

Ken1986
Level 1: Cadet

Can I receive text messages from another number?

Will310
Level 1: Cadet

After I switched to Telstra, I have received countless calls form fake DHL or Chinese embassy. Did my private info leak? Any help from Telstra to block those numbers. ( call back day number is not connected)

jvb1
Level 2: Rookie

I just received a text message from Telstra saying that from 1 July 2019 an international day pass at the cost of $10 per day will automatically be enabled. I don't want that, isn't this illegal charging me for something I do not want? Please let me ...

Chloe16
Level 1: Cadet

Hi I was wondering why I cant call this number 1902999789 and how do I change it

Croquet_Bob
Level 2: Rookie

my prepaid samsung S7 is not roaming. (We are currently  in Italy). Roaming used to work when it was registered with a post-paid account. I am also having great difficulty accessing help for this problem.My many attempts to set up chat sessions have ...

Manish2v
Level 1: Cadet

Number not ported even after a week. Stone age is back. Multiple followups, promises but no result. Not sure in 21st century why things are so difficult. Not even getting reason for delay, just promises.Waiting till first billing cycle without gettin ...

alexsb
Level 2: Rookie

I have been trying to find out why my NBN connection is off the air. After resetting my smart modem I managed to get mobile connection. I checked the outages page and lo and behold no outage reported for Glendenning, NSW. After calling support and wa ...

JO1812
Level 1: Cadet

Since updating my plan, my two M1 which both have fully up to date firmware 12.06.02.00 are both continuously showing ‘detecting service’.  Power cycle does not fix. Service is slow and flaky. Signal strength is very high. All previous posts seem to ...

cos4
Level 1: Cadet

I have a 4gx wi-fi plus mobile broadband device. It should connect to 10 devices but I can only connect to 5. How do I get it to connect to more devices?

mrbeavis
Level 1: Cadet

Looking for feedback on performance for those that use a Redmi Note 6 Pro phone in rural areas? 

Khalidanwar
Level 1: Cadet

I have a telstra 4G mobile data+voice sim on contract, I want to put this in a table top modem/router to share data, I'll be browsing and doing netflix, what are some brands/models that are compatable. Thanks.

Monarc19
Level 1: Cadet

We are currently experiencing an issue with our Telstra Mobile customers unable to browse our website. I have tracked the issue down to stale DNS records on the primary DNS server responsible for mobile. The two DNS servers issued to my phone, are 10 ...

Jack106
Level 1: Cadet


Activate: EA Pole T3620 Cnr Barranjoey Road & Karloo Parade NEWPORT NSW 2106

Shree7861
Level 1: Cadet

Our community experts

Telstra 24x7®

View and activate your international roaming status, and purchase international Data Packs with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now