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Level 1: Cadet

I need to send email from my big pond email , but don’t remember my password. 

Level 2: Rookie

If someone rings my phone when I’m overseas and I don’t answer it (and I will have my message bank turned off) will my day pass be activated? I know that it is not activated if I receive a text but am getting different answers about unanswered phone ...

Level 1: Cadet

I enabled international roaming and day pass while I was in Philippines.When I check my recent charges, I am seeing that I have been charged exorbitantly highly. Though there is a note saying, discounts have not been applied. I used the phone for 4 d ...

Level 3: Gumshoe

Come on Telstra - FIX your VERY SLOW Internet in Broken Hill between 3pm and 11 pm. I have UNLIMITED data on a $200 per month plan which includes Foxtel - but I CANT WATCH FOXTEL during 3pm and 11 pm EACH NIGHT. What is the point of having unlimited ...

Level 1: Cadet

Understand the time for international day pass is based on AEST. But what time is the end time for that particular day? Say I turn on my phone and connect to a network at 10am AEST, then is the day pass a 24 hour period from 10am? or does it end at m ...

Level 1: Cadet

Baralaba in qld has be marked on Telstra's coverage map as "4g coming soon" for at least the last 18mths (when I first checked). The mine in Baralaba is up and running and this has influenced peoples purchasing decisions dramatically. Yet there is st ...

Level 1: Cadet

Why are my out going calls delayed. In many cases it says calling, without a dail tone or connection.  I have to hang up and retail until a tone and connection is made.  Grrr

Level 1: Cadet

I have a iphone with is finishing its 24 month contract. I have another recent iPhone from overseas that I would like to put a Telstra esim onto. How do I undertake this process?

Level 2: Rookie

First time poster here! I was just wondering if anyone can provide an update on the current porting issues and when they may be resolved? I've been waiting since Monday for my number to port from Optus and have just seen that the status of my order h ...

Level 2: Rookie

We've upgraded our phones to the new Samsung Note10+ 5G and, initially, they were working great.Recently, however, both phones seem to have intermittent issues in that they will randomly lose the Telstra network (slashed O symbol shown).The only way ...

Level 2: Rookie

are they 1g 2g 3g 4g 5g my phone dont connect to the 5ghz

Level 1: Cadet

I have no service where I am 20 km from Thrissur and need to find a telco tower to pick up service.

Level 1: Cadet

Hi, 6 to 12 months ago a fixed wireless broadband tower was erected off Barney View road in Barney View SE QLD. To the best of my knowledge this tower is yet to become active. I have contacted Telstra direct to find out if they know when the service ...

Level 1: Cadet

I am in UK & NOT answering calls from Oz but am being charged $2 per call that I receive. Why?

Level 1: Cadet

Hi, I'm wondering how the pricing works for global roaming. If I pay for a sim card dataplan and the extra 10$/month for global plan  Can I use the data in all the countries listed or only one of them ? I have to travel a lot.Can I use my phone numbe ...

Level 1: Cadet

Hi, I am currently travelling overseas and have had my iPhone data turned off the whole time. Despite this, my iPhone has used about 1MB of data for DNS Services across 3 days. This has activated my Telstra international day pass. Is there anyway to ...

Level 1: Cadet

I am traveling in Europe and have turned off data roaming however small amounts of data use, 1-6kb, is still coming up as being used on my Telstra bill.  This tiny and totally uncontrollable use then triggers a Telstra daily roaming charge of $10.  H ...

Level 1: Cadet

I have left my phone at home, I do not have access to the handset. Can I set up call forwarding to my work land line.

Level 1: Cadet

I am in USA and wish to unlock my iPhone SE to access a local Network. What do I need to do?

Level 1: Cadet

HiCan anyone tell me which network Telstra uses to roam in Cambodia?

Level 1: Cadet

Understand the time for international day pass is based on AEST. But what time is the end time for that particular day? Say I turn on my phone and connect to a network at 10am AEST, then is the day pass a 24 hour period from 10am? or does it end at m ...

Level 1: Cadet

Hello everyone, We are an IoT device manufacturer and have many devices that operate on 3G and Cat-M1. We have been experiencing issues with the telstra.internet APN at our workplace on and off for months. The issue tends to show mid-morning and goes ...

Level 4: Private Eye

Hi - I am onto my 2nd Note10+5G (first returned and replaced after 3 weeks of assessment) and both showing terrible upload speed compared with Note9, iPhone XS and iPad Mini 5 LTE. I live in a 4G area but getting 1-5Mbps upload from Note10+5G compare ...

Level 1: Cadet

i topped up to buy a roaming package and part of the credit was swallowed up before i had chance to get package therefore phone would not work and i was getting on plane 

Level 1: Cadet

Number not ported even after a week. Stone age is back. Multiple followups, promises but no result. Not sure in 21st century why things are so difficult. Not even getting reason for delay, just promises.Waiting till first billing cycle without gettin ...

Level 2: Rookie

I have been trying to find out why my NBN connection is off the air. After resetting my smart modem I managed to get mobile connection. I checked the outages page and lo and behold no outage reported for Glendenning, NSW. After calling support and wa ...

Level 1: Cadet

Since updating my plan, my two M1 which both have fully up to date firmware are both continuously showing ‘detecting service’.  Power cycle does not fix. Service is slow and flaky. Signal strength is very high. All previous posts seem to ...

Level 1: Cadet

I have a 4gx wi-fi plus mobile broadband device. It should connect to 10 devices but I can only connect to 5. How do I get it to connect to more devices?

Level 1: Cadet

Looking for feedback on performance for those that use a Redmi Note 6 Pro phone in rural areas? 

Level 1: Cadet

I have a telstra 4G mobile data+voice sim on contract, I want to put this in a table top modem/router to share data, I'll be browsing and doing netflix, what are some brands/models that are compatable. Thanks.

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