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rcm12
Level 2: Rookie

international roaming not working in Queenstown

Answered

I set up International roaming before leaving Adelaide -I am now in Queenstown NZ and the phone is not working and cannot connect to the local networks.

 

Any advice would be appreciated

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rcm12
Level 2: Rookie
Accepted Solution

Re: international roaming not working in Queenstown

Thanks for the help. The new application seems to have worked - so that third application got through Telstra's system.

Telstra needs to get some professional help to get their website easier to use - perhaps go to apple and ask :-)

Telstra needs to contact their customers a bit more.
Anyway the phone is mobile enabled in Queenstown and I have turned off data to avoid any nasty gotcha's on my return.

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4 REPLIES 4
Level 20: Director

Re: international roaming not working in Queenstown

Hello,

 

Please log into My Account and check the status of International roaming has been activated.

 

On my account it says

Features International Roaming Status: Active

 

 

Hope that helps.

rcm12
Level 2: Rookie

Re: international roaming not working in Queenstown

Thanks - but in my account I have only the choices of

plans and usage

bill and adjustments

profiles and preferences

 

and nowhere can I find a setting for international roaming

 

So I have filled in yet another bloody form and submitted it again to Telstra and perhaps this time it will happen.

 

I have never come accross such a difficult site for sending a simple message to someone who can actually do something a simple as activate international roaming and then somewhere on my account show that it has been activated.

 

Some of those high ups in Telstra need to try and do something to make usinf a Telstra mobile an easy and simple exercise not put up all sorts of barriers to fend off customer requests for some simple service.

 

As you can probably tell I am having a bad phone day :-)

Level 20: Director

Re: international roaming not working in Queenstown

That is interesting in my account you cannot see that option. Then again you cannot activate it as it just shows you if it's active or not.

Is you mobile on the same account if it is simply click on your mobile number and it says it in there active or not. If it's not use live chat to activate it and it should be up and running.

As far as the layout goes from memory Telstra website does go thru some changes from time to time. You can also leave your feed back on the forum here and let us know what you are having issues with the layout and I am sure someone high up will read it and take note.

Good luck and happy holidays.
rcm12
Level 2: Rookie
Accepted Solution

Re: international roaming not working in Queenstown

Thanks for the help. The new application seems to have worked - so that third application got through Telstra's system.

Telstra needs to get some professional help to get their website easier to use - perhaps go to apple and ask :-)

Telstra needs to contact their customers a bit more.
Anyway the phone is mobile enabled in Queenstown and I have turned off data to avoid any nasty gotcha's on my return.

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