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mick101
Level 1: Cadet

international roaming

Didnt start it in australia .. now in new zealand what can i do?

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Pitto
Level 2: Rookie

Re: international roaming

Mine was also activately unwillingly and i was told it could not be turned off "At this stage" Between not recieving my new handset and this crap i'm about fed up. All i can say is if you talk to a consultant and they can't help escalate the call and then contact the TIO. They can't prevent you from turning off international roaming.

Community Manager Community Manager
Community Manager

Re: international roaming

@mick101 have a look at our roaming page here https://www.telstra.com.au/international-roaming and it has instructions for our different plan types.

 

If you are unable to get this sorted online then I recommend using Live Chat.

 

@Pitto not sure how your comment is relevant to the OP in any way but you are able to deactivate international roaming if you wish. On some services it is activated by default.

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