Level 1: Cadet

no overseas phone reception

Hi there, 


I have an iphone5 and just got to germany yesterday and it says 'no serice'. I dont get any reception and cant even choose a german network. 

It find 5 different networks but wont let me choose one.

How do i get any reception. 

my international roaming is turned on.

could my phone be locked??



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Level 23: Superhero

Re: no overseas phone reception

You still using the Telstra sim? Did you register for international roaming? Setting carrier to auto is your best bet.


Level 1: Cadet

Re: no overseas phone reception

yes still got aussie telstra sim in. registered for international roaming yesterday online and they wrote back saying i had already registered for it and its all switched on.

could it be the phone?



Level 2: Rookie

Re: no overseas phone reception

Yes, it's the phone and this is a real pain in the butt, but as your phone is locked to the telstra network it won't work Smiley Sad

Follow that link and you will be able to unlock the phone but you will need to sync the phone with iTunes after you do this do this as it's not actually locked by telstra, it's locked by Apple.

Sorry, I know thats not what you wanted to hear while in Germany. Smiley Sad

I work for Telstra, However I post on this forum in my own time and are not done representing Telstra and the views and advice given in posts are my own.
Telstra (Retired)
Telstra (Retired)

Re: no overseas phone reception

Not the thing that you want to have happen when you land in another Country Smiley Sad


It sounds as though the International Roaming may not have been activated correctly on the handset, as this should work even if your mobile handset is not locked as you are using our SIM card for the service. If you do have a chance I would recommend getting in touch with Live Chat and ensure this has been registered correctly. They are available 24/7 via:


You will need access to a computer and an internet connection to discuss this with them further.

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