I have an iphone5 and just got to germany yesterday and it says 'no serice'. I dont get any reception and cant even choose a german network.
It find 5 different networks but wont let me choose one.
How do i get any reception.
my international roaming is turned on.
could my phone be locked??
Was this helpful?
yes still got aussie telstra sim in. registered for international roaming yesterday online and they wrote back saying i had already registered for it and its all switched on.
could it be the phone?
Yes, it's the phone and this is a real pain in the butt, but as your phone is locked to the telstra network it won't work
Follow that link and you will be able to unlock the phone but you will need to sync the phone with iTunes after you do this do this as it's not actually locked by telstra, it's locked by Apple.
Sorry, I know thats not what you wanted to hear while in Germany.
Not the thing that you want to have happen when you land in another Country
It sounds as though the International Roaming may not have been activated correctly on the handset, as this should work even if your mobile handset is not locked as you are using our SIM card for the service. If you do have a chance I would recommend getting in touch with Live Chat and ensure this has been registered correctly. They are available 24/7 via:
You will need access to a computer and an internet connection to discuss this with them further.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved