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Accessing Mobile Support with the Telstra 24x7 App

Community Manager Community Manager
Community Manager

Are you looking into or have recently purchased a new device, but want to know a little bit more about how it works? Our Mobile Support page gives you access to instructions on how to perform a variety of actions for a number of handsets— much like an online manual!


This is all easily found within the Telstra 24x7 App, so we’ve put together a list of steps showing you how you can access it.


Open the Telstra 24x7 App, and press the ‘Support’ button at the bottom of the screen.

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From here, press ‘Use or set up my device’.


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You’ll then be taken through to our Mobile Support page. Enter the brand or model of the device in the empty field, or alternatively, select from the drop down menus.


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This page contains information about the selected device and covers topics anywhere from Getting Started (e.g. How to insert your SIM Card) all the way through to setting up email.

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Along with this, you can view the specifications of your chosen device as well as filter your selection by operating system.


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As always, if you have any questions, please let us know down below and we’ll do what we can to help you out.

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1 Comment
Level 19: Deputy Director

Excellent Concept thanks for sharing.