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Accessing Mobile Support with the Telstra 24x7 App

Community Manager Community Manager
Community Manager

Are you looking into or have recently purchased a new device, but want to know a little bit more about how it works? Our Mobile Support page gives you access to instructions on how to perform a variety of actions for a number of handsets— much like an online manual!

 

This is all easily found within the Telstra 24x7 App, so we’ve put together a list of steps showing you how you can access it.

 

Open the Telstra 24x7 App, and press the ‘Support’ button at the bottom of the screen.

 Device Guides - 1.png

 

From here, press ‘Use or set up my device’.

 

Device Guides - 2.png

 

You’ll then be taken through to our Mobile Support page. Enter the brand or model of the device in the empty field, or alternatively, select from the drop down menus.

 

Device Guides - 3.png

 

This page contains information about the selected device and covers topics anywhere from Getting Started (e.g. How to insert your SIM Card) all the way through to setting up email.


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Along with this, you can view the specifications of your chosen device as well as filter your selection by operating system.

 

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As always, if you have any questions, please let us know down below and we’ll do what we can to help you out.

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1 Comment
Level 19: Deputy Director

Excellent Concept thanks for sharing.

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