Announcing The 2018 Brains Trust

Community Manager Community Manager
Community Manager

Today I am really excited to announce the refresh of our annual super user program in preparation for 2018. The Brains Trust are the 10 most influential, helpful and/or active contributors to CrowdSupport over the last 12 months. We are recognising them for their stellar efforts to assist others by inviting them to this exclusive group.


Before we announce the new group I would like to take a moment to offer my deepest thanks, both personally and on behalf of my fellow Community Managers, for the absolutely fantastic efforts that each and every member of our 2017 Brains Trust put in. You guys and gals are all rock stars in my book!


Now, without further ado, I would like to welcome our Brains Trust class of 2018 (in no particular order);













Well done all!


If you want a bit more detail on the program then keep reading, otherwise I return you to your normal scheduled foruming (is that a word?).


How does membership to the Brains Trust work?

Each year the Community Managers will select and invite an elite group of users based on their contributions based on a combination of active participation (posts, replies, solutions, kudos and ideas) and contribution to the community culture in the previous year to participate.


What are the benefits?

Users who are selected to participate will receive;

  • Membership to a private group to collaborate with each other and as a direct line to our Community Managers
  • A unique rank icon for the duration of the current program and a permanent badge on your profile
  • Access to edit and create Community Wiki articles Weighted Kudos (2), which means that receiving a kudo from these users counts as double
  • The ability to mark/unmark solutions
  • The ability to move threads
  • Open invitation to visit our Adelaide office and meet the team
  • Priority selection for Device Insider

We also have some other plans that will remain secret Smiley Happy


Are there conditions to be aware of?

Due to the higher level of access being awarded our Brains Trust will have some additional guidelines, however the rules are fairly common sense and are simply there to provide guidance on how to use the higher access appropriately.


Want to be part of next year's program?

Get stuck in and help others out on the forum and next year it could be your name being announced as one of our Brains Trust in 2019.



The Brains Trust members are not Telstra representatives or representing Telstra in any way.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

@DrQ always gets to be first Smiley Sad

Level 11: Detective

Cool gratz to the above!


edit: Im assuming the picture used in the article is not of said team? Stock image? Smiley Wink

Level 21: Augmented

Well done everyone


Level 24: Supreme Being
Level 24: Supreme Being

“Open invitation to visit either our Adelaide office and meet the team@“ two Adelaide offices now? Smiley Surprised 


@Yastiandrie you can go first, I don’t mind, I don’t need to go first to know I am the most important haha. 

Level 22: Superhuman
Level 22: Superhuman

Congratulations to all in the above list and a great job done by those that didn't make it this timeSmiley Happy

Community Manager Community Manager
Community Manager

@Yastiandrie perhaps alphabetical order... you might find yourself somewhat down the list though Smiley Tongue


@Deedz we had to use a stock image, the pure brilliance of these guys'n'gals in a single shot would overwhelm!


@DrQ fixed.

Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now