This article explains how to change channel packs in your Foxtel from Telstra package, how often you can do it and how much it costs.
How often can I change channel packs?
You can change once a month. There is no charge to change, but your subscription amount may increase depending on the channel packs you choose.
How do I change channel packs?
You can change channel packs to an equal or greater value online. For example, you can swap the Drama pack for the Movie pack as both are of equal value. But you are unable to swap the Sport pack for the Kids pack as they are not of equal value.
Follow the steps below:
How soon after a change can I watch my new channels?
Your new channel packs will available within 30 minutes.
I tried online - why can’t I change channel packs?
You can’t change channels online if:
How do I downgrade or remove channels?
If you want to downgrade or remove a channel from your Foxtel from Telstra subscription you’ll need to call us on 13 22 00.
How does changing channel packs affect my bill?
If you change your package in the middle of your billing cycle, your account will be adjusted and you will be charged the new rate from this date.
As you pay one month in advance, any part month charges will be reflected on your next month’s bill in addition to your new monthly plan charge.
Where can I find out about updates to Foxtel channels?
Go to Foxtel Support.
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