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Can I set-up automatic recharge for my Telstra Pre-Paid service?

Community Manager Community Manager
Community Manager

There are a number of ways you can recharge your Telstra Pre-Paid service, including online anytime with our Online Recharge Tool.

 

If you'd like to set-up automatic recharge on your Telstra Pre-Paid service, you have two options:

  1. Scheduled Monthly Recharge
  2. Balanced Based Recharge

First, set up a recharge PIN:

Next time you recharge using your credit or debit card, you will see an option to 'save' your card details and create a 4-digit 'recharge PIN'.

With a recharge PIN, you’ll be able to setup an Automatic Scheduled Monthly Recharge or an Automatic Balanced Based Recharge.

 

For Scheduled Monthly Recharge:

Once you have saved payment details and a recharge PIN, you can set up a Scheduled Monthly Recharge via Telstra 24x7 My Account.

  1. Sign into Telstra 24x7 My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select Recharge Settings from the box next to your pre-paid service
  4. Select Scheduled monthly recharge
  5. Select a recharge day, amount and saved payment method
  6. Follow the prompts to complete your scheduled monthly recharge.

Your recharge amount will be automatically added on your chosen date each month.

Good to know:

  • You need to save a payment method to your account to set up scheduled monthly recharge. You can save this when you recharge your Pre-Paid account using a credit card in My Account
  • The recharge will usually go through early in the morning on the date you select
  • Your previous balance will not be retained on Automatic Recharge
  • If your date is 29th, 30th or 31st of the month, for any shorter months your recharge will be processed on the last day of that month
  • If you select today's date for your first scheduled recharge, your first scheduled recharge will be processed the next morning
  • If you would like to change your scheduled date, you’ll need to update this and the recharge amount by 11pm on the day prior to your existing scheduled recharge date
  • Make sure you keep your saved payment details up to date, or the scheduled recharges will fail. Your credit or debit card details should be updated one day prior to your next scheduled recharge
  • Make sure you have enough funds in your account or your recharge will be rejected. Refer to our Terms and Conditions.

 

For Balanced Based Recharge:

With saved payment details and a recharge PIN you can set up a Balance Based Recharge via Telstra 24x7 My Account:

  1. Sign into Telstra 24x7 My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select Recharge Settings from the box next to your pre-paid service
  4. Select Balance automatic recharge
  5. Select the credit balance amount you want to initiate your automatic recharge
  6. Select your recharge amount
  7. Follow the prompts to complete your balanced based recharge.

Your recharge amount will be automatically added when your main balance drops to, or goes below your chosen level.

Good to know:

  • If your credit expires this will initiate your recharge. Your new balance will equal your new recharge amount.
  • If you’re overseas and you have a balance based recharge, you’ll get alerts when you have used 50%, 85% and 100% of PAYG data. Learn more about International Roaming.

 

Other ways to set up an Automatic Recharge:

  • Visit telstra.com on your Pre-Paid device
  • Dial #100# from your Pre-Paid mobile
  • Call 125 8888 from your Pre-Paid mobile

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