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Celebrating Christmas with Telstra

Community Manager Community Manager
Community Manager

What is Telstra doing for Christmas?

Holidays are some of the most special times of the year, when most Australians come together with family and friends. If Australians can’t be with their loved ones in person, they need to find other ways to bring them closer.

 

For those Australians who can’t be together these holidays, Telstra is bringing everyone closer by providing free local, national and standard mobile calls around Australian from Telstra home and payphone, and free Wi-Fi at select Telstra Air hotspots across the three days of Christmas, December 24-26.

 

Free calls exclude international calls, 13 numbers, premium and directory services

To find out more about free Wi-Fi, calls at home and at payphones please see below

 

 + Free Wi-Fi

What’s the Free Wi-Fi offer?

As part of Telstra’s Christmas celebrations, we’re offering free Wi-Fi at over 4,000 hotspots across Australia from midnight on Sunday 24 December 2017 till midnight on Tuesday 26 December 2017.

 

How long is this offer?

This offer is for three days, from midnight Sunday 24 December 2017 till midnight Tuesday 26 December 2017.  

 

Who can participate?

Anyone can participate! All you need is a Wi-Fi enabled device and to follow the steps below.

 

If you are a Telstra mobile or eligible fixed broadband customer you don’t need to follow these steps as you can already access free Wi-Fi data at over a million Telstra Air hotspots across Australia and over 20 million Fon Spots overseas. Haven’t signed up yet? Find out how to sign up at Telstra.com/air.

 

What does this cost?

Access to Wi-Fi data is free and unlimited during the offer period.

 

Where can I find a hotspot?

You can find your closest hotspot using our map at Telstra.com/air. Please note, Telstra Free Wi-Fi may not be available at all hotspots.

 

Accessing Telstra Free Wi-Fi

Step 1:  When you’re in range of a participating Telstra Air hotspot, search and connect to “Telstra Free Wi-Fi” in the list of available networks on your mobile device.

 

Step 2:  A pop-up browser should automatically open; if it doesn’t:

  • Open an internet browser on your device (Safari, Google Chrome or Internet Explorer)
  • Try to access any website (Facebook, YouTube)
  • This will trigger the portal to open

 

Step 3: Click “Connect” to accept the offer terms and conditions to access free Wi-Fi.

 

Step 4:  You will see a screen confirming you are connected and can now access free Wi-Fi at your current hotspot.

 

Note: If you want to use Wi-Fi at another Telstra Free Wi-Fi hotspot, you will need to complete this process again.

 

Can I reconnect at another hotspot for more free Wi-Fi?

Yes! You can reconnect at any eligible hotspot by following the steps above in “Accessing Telstra Free Wi-Fi” as long as it’s during the offer period.

 

Can I access free Wi-Fi at Fon spots or Telstra Air homespots?

Unfortunately free Wi-Fi at is not available at these hotspots. Head to Telstra.com/air to find eligible hotspots.

  

What if the hotspot is full?

To provide the best speed and experience, the number of users on all hotspots will be limited. If you’re trying to connect to a hotspot that’s full, you’ll see an on-screen notification to move to the next available hotspot on the Telstra Air map.

 

What if I’m already a Telstra Air customer?

If you’re already a Telstra Air customer you can continue using free and unlimited Telstra Air data as you do today.


If you have an Android or IOS device, we recommend you connect via the Telstra Air app for automatic connection. Download the app from the Google Play or App store.

 

Can I still sign up for Telstra Air during this period?

Yes! Telstra mobile and eligible home and mobile broadband customers can sign up for free Wi-Fi data at over a million Telstra Air hotspots across Australia and over 20 million Fon Spots overseas at any time. Find out more at 

 

Is it secure?

Telstra’s free Wi-Fi service is open and public. We recommend that you don’t use it to send or receive sensitive personal information or carry out activities like internet banking.

 

 + Free Calls

What is Telstra’s free calls offer?

As part of Telstra’s Christmas celebrations, we’re offering free calls to Telstra customers who have a home phone service on an eligible Telstra Voice or Telstra Home Phone plan or a Telstra Home Bundle.  We are also offering free calls from all of our Telstra Payphones. 

 

This will allow you to call your family and friends wherever you or they are in Australia, whether it be on their fixed or standard Australian mobile service, for free. 

Note: The Free calling offer is not available to Telstra customers who are on Business plans or bundles. See below for clarification of what types of calls are free and not free.

 

How long will the offer run for?

This offer is for three days, from midnight Sunday 24 December 2017 till midnight Tuesday 26 December 2017. 

 

What type of calls are free from Telstra Home Phones?

For Telstra customers who have an eligible home phone service, all Local calls, standard National calls and calls to standard Australian mobiles will be free. 

 

Are there any calls types which are not free from Telstra Home Phones?

Yes, calls to fixed services and non roaming mobiles in other countries are not free.  Also calls to 13 numbers, directory services (e.g. 1234, Call Connect 12456 and Directory Assistance 1223) and Information services (190 numbers) are not free.

 

What type of calls are Free from Telstra Payphones?

From Telstra Payphones all Local calls, standard National calls and calls to standard Australian mobiles, calls to 13 numbers and Directory Assistance 12455 calls will be free.

 

Are there any calls which are not Free from Telstra Payphones?

Yes, calls to International numbers and non roaming mobiles are not free.  Also calls to directory services (e.g. 1234 and Call Connect 12456) and premium services are not free.

 

Who is eligible for Telstra’s free calls offer?

Telstra customers who have a home phone service on an eligible Telstra Voice or Telstra Home Phone plan or a Telstra Home Bundle will eligible for the Telstra free calls offer.  However, everybody in Australia will be able to make free calls from a Telstra Payphone.

 

Where can I find a Telstra Payphone?

There are more than 16,000 Telstra Payphones scattered around Australia. To find a Telstra Payphone nearest to you use the Payphone Locator Tool and search on your address.

 

 

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2 Comments
Level 23: Superhero
Level 23: Superhero

@TommyR - I think you missed the end of the post. To find a payphone nearest to...
I think perhaps there should be a link to the payphone locator?

MickyGordon
Observer

The starting date should be "midnight Saturday December 23 2017"   NOT   midnight Sunday 24 December 2017.