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Getting started with Telstra TV Box Office and redeeming your credit

Community Manager Community Manager
Community Manager

Telstra TV Box Office is an online movie rental and purchase service, available on Telstra TV, as well as other devices such as supported Smart TVs, PC, Mac, iOS and Android.


Telstra TV Box Office gives you access to our large catalogue of thousands of titles, which you can discover by browsing through our genres and collections, or by searching for something specific.


You may be eligible for bonus Telstra TV Box Office credit if:

  • You’ve purchased a new Telstra TV, or
  • You’ve qualified for the Telstra Plus Silver or Gold tier.


 If you’re eligible for one of the above offers, here’s how you can redeem your credit:

How to redeem your Box Office Credit from purchase of a new Telstra TV
With Telstra TV, you can watch movies, TV, live sport and free-to-air TV from a range of different entertainment services including Telstra TV Box Office, Netflix, Stan, Foxtel Now, Kayo and more.


If you’ve purchased a new Telstra TV and are eligible for a bonus $125 Telstra TV Box Office credit, you can redeem this through the device activation process.


When you activate your Telstra TV, you will be prompted to redeem your Box Office credit. If you skip this step, open the Box Office app on your Telstra TV to get your credit and start watching!

Want to enjoy a bonus $125 Telstra TV Box Office credit? Offer available for a limited time only, when you purchase the new Telstra TV. Find out more.

Activate and redeem before 26 August 2019.


How to redeem your Box Office Credit for being a Telstra Plus Silver or Gold tier member

**Please note: This offer has now ended. Find out more about current Telstra Plus tier benefits**

If you’ve joined Telstra Plus and qualified for the Silver or Gold tier (and activate before 31 July 2019), your membership tier includes:


Silver Tier: $75 Telstra TV Box Office credit that you could use to rent up to 12 SD new releases.

Gold Tier: $110 Telstra TV Box Office credit that you could use to rent up to 18 SD new releases.


You can access your Telstra TV Box Office credit benefit by scrolling to the offer on the Telstra Plus Benefits page and clicking ‘Activate your credit’.


You can then choose which service you’d like to apply your credit to. Click ‘Redeem’ next to your selected service, and follow the prompts to activate your credit.  


If you have a Telstra TV, you can access the benefit directly through the app on the home screen, after you sign in with the Telstra ID you used to join Telstra Plus.  


If you are an existing Telstra TV Box Office customer, credit equivalent to either 12 SD new release movies ($75 credit for Silver tier) or 18 SD new release movies ($110 credit for Gold tier) per membership year will be applied to your account upon activating your benefit.

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Just Registered

How do I get the box? I have the credit and the Apps... but I cannot watch anything 

Support Team
Support Team

Thanks for your response @JDALT


You can arrange the Telstra TV via the following page:


Please let us know how you go.


- Jimmy

Just Registered

I have purchased 4 movies since I have activated my $110 credit and they have still all been charged to my bill therefore my credit is still $110-there is no option when I press purchase to let me choose the credit-it only lets me choose my bill 

Support Team
Support Team

Hi @piffle0302


Sorry to read about your issues arranging a movie with your $110 credit. To confirm, are you attempting to purchase these movies through Telstra TV Box Office?


I look forward to your response.


- Jimmy

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