What is Telstra Device Locator?
Telstra Device Locator allows Telstra customers to locate Telstra Post-Paid and Pre-Paid SIM-enabled devices under their Telstra account using GPS and the Telstra Mobile Network. Telstra Device Locator gives you the ability to:
How does Device Locator work?
Telstra Device Locator is a new feature in the Telstra 24x7 App that uses GPS and the Telstra Mobile Network to locate lost devices. Customers will be able to see both Android and iOS devices on the same map; devices can be both SIM-enabled phones and tablets on your Telstra Account. Telstra Device Locator allows you to send a customised message to a lost device with a contact number or make lost device play a sound (battery power required) to locate the device.
Am I eligible to use Telstra Device Locator™?
Telstra Device Locator is limited to post-paid and pre-paid SIM enabled smartphones and tablets on your Telstra account only. It is also an opt-in service.
How does Telstra Device Locator impact my data usage and phone battery?
To perform this service, Telstra Device Locator uses a small amount of battery and data. Under testing this has shown the feature uses similar amounts of data to other apps that use location services.
How do I activate Telstra Device Locator™?
Telstra Device Locator is available as part of the Telstra 24x7 App, and can be used to locate Telstra pre-paid and post-paid SIM-enabled devices on your Telstra account. When first opening the app after updating or downloading, you’ll be prompted to enable Location Permissions which allows the Device Locator to operate.
Download the Telstra 24x7 App from the App Store or Google Play, or update to the current version to access the Telstra Device Locator.
Can anyone add a customer’s phone to their Telstra Device Locator feature through Telstra’s 24x7 App?
Telstra Device Locator users can choose to share or not share their device location with other users under their Telstra account by selecting the share button on or off. Where a user chooses to share the location of their device, anyone who has a Telstra ID to view the same customer account in the 24x7 App will be able to see the device’s location on a map.
When I opt-in for location permissions on the Telstra 24x7 App, what other new features do I opt-in for?
When Telstra 24x7 App users choose to opt-in and enable location permissions to use Device Locator, they’ll also become part of a Bluetooth® locator community that allows Telstra mobile customers to securely and anonymously help each other find lost valuables. When Telstra Locator launches this year, the service’s tags include Bluetooth technology. The Bluetooth locator community will help an owner find one of these tags and other compatible Bluetooth devices if lost. Find out more about the Telstra Bluetooth locator community, as well as further details on privacy and security.
Was this helpful?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved