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Help locate a lost device with Telstra Device Locator™

Community Manager Community Manager
Community Manager

What is Telstra Device Locator?

Telstra Device Locator allows Telstra customers to locate Telstra Post-Paid and Pre-Paid SIM-enabled devices under their Telstra account using GPS and the Telstra Mobile Network. Telstra Device Locator gives you the ability to:

  • Locate your Pre-Paid and Post-Paid devices on a map
  • Send tailored messages to a lost device
  • Make a lost device play a sound (when device has mobile coverage or is connected to Wi-Fi)
  • View all the devices on your account, both Android and iOS on the same map


What is Telstra Device Locator?


How does Device Locator work?
Telstra Device Locator is a new feature in the Telstra 24x7 App that uses GPS and the Telstra Mobile Network to locate lost devices. Customers will be able to see both Android and iOS devices on the same map; devices can be both SIM-enabled phones and tablets on your Telstra Account. Telstra Device Locator allows you to send a customised message to a lost device with a contact number or make lost device play a sound (battery power required) to locate the device.


Am I eligible to use Telstra Device Locator™?

Telstra Device Locator is limited to post-paid and pre-paid SIM enabled smartphones and tablets on your Telstra account only. It is also an opt-in service.


How does Telstra Device Locator impact my data usage and phone battery?
To perform this service, Telstra Device Locator uses a small amount of battery and data. Under testing this has shown the feature uses similar amounts of data to other apps that use location services.


How do I activate Telstra Device Locator™?
Telstra Device Locator is available as part of the Telstra 24x7 App, and can be used to locate Telstra pre-paid and post-paid SIM-enabled devices on your Telstra account. When first opening the app after updating or downloading, you’ll be prompted to enable Location Permissions which allows the Device Locator to operate.


Download the Telstra 24x7 App from the App Store or Google Play, or update to the current version to access the Telstra Device Locator.


How to activate Telstra Device Locator and find your lost phone/tablet on the Telstra 24x7® App


Can anyone add a customer’s phone to their Telstra Device Locator feature through Telstra’s 24x7 App?

Telstra Device Locator users can choose to share or not share their device location with other users under their Telstra account by selecting the share button on or off.  Where a user chooses to share the location of their device, anyone who has a Telstra ID to view the same customer account in the 24x7 App will be able to see the device’s location on a map.


When I opt-in for location permissions on the Telstra 24x7 App, what other new features do I opt-in for?

When Telstra 24x7 App users choose to opt-in and enable location permissions to use Device Locator, they’ll also become part of a Bluetooth® locator community that allows Telstra mobile customers to securely and anonymously help each other find lost valuables. When Telstra Locator launches this year, the service’s tags include Bluetooth technology. The Bluetooth locator community will help an owner find one of these tags and other compatible Bluetooth devices if lost. Find out more about the Telstra Bluetooth locator community, as well as further details on privacy and security.


Find out more about Telstra Locator and Telstra’s new location products.

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Just Registered

I am having an issue with Telstra Device Locator (within the Telstra 24/7 app) on my iPhone 7.


When the new app version with this came out and I opened it, I chose not to share my location. 

I now want to share my location with the other family members on the same account, but cannot seem to do this. 


I have tried the following:

*On the locations permissions screen in 24/7, I have toggled the Telstra Device Locator from off to on (tried this several times)

*I have checked multiple times that I have the data permission set to "on"

*I have checked multiple times that settings / privacy / location services is set to "on" and the / Telstra 24/7 within this menu is set to "always" allow location access

*I have checked multiple times that settings / Telstra 24/7 / location is also set to "always"

*I have deleted and re-downloaded the app from the app store, then logged in again and checked all of the above


I set it up fine on my son's phone (when I chose to allow device location sharing the first time the option was given). I can see his device in the locator, but my device still indicates that it is "not sharing" and when I go to the 'i' in a circle to get more information it states "Not sharing location: This person has not agreed to share the location of their device with you....."


Any suggestions welcome. Thanks in advance. 


Support Team
Support Team

Hi @rpao


That's a strange issue, as it should let you toggle the location access on and off as required. 


Our Telstra Locator Tech Support team can assist any time on 132200 (say 'Locator')

Just Registered

I am unable to "Ënable" Telstra Device Locator on my iPhone. I have updated the settings. When i press the Enable button, 

I get a message "Unable to register" We are unable to register your device due to technical difficulties. Please try again later. Cancel /Retry. I have been trying for at least a week at different times.

We have changed the location permissions as well. 

My husband has successfully enabled it on his phone, and we do share 1 account will that be our problem?

We went to the Telstra shop but the person there could not work it out either, he said 2 phones on 1 account shouldn't be the issue?

Any suggestions? How I can enable it on my phone it is an iphone 8. 


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