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Help locate a lost device with Telstra Device Locator™

Community Manager Community Manager
Community Manager

What is Telstra Device Locator?

Telstra Device Locator allows Telstra customers to locate Telstra Post-Paid and Pre-Paid SIM-enabled devices under their Telstra account using GPS and the Telstra Mobile Network. Telstra Device Locator gives you the ability to:

  • Locate your Pre-Paid and Post-Paid devices on a map
  • Send tailored messages to a lost device
  • Make a lost device play a sound (when device has mobile coverage or is connected to Wi-Fi)
  • View all the devices on your account, both Android and iOS on the same map


What is Telstra Device Locator?


How does Device Locator work?
Telstra Device Locator is a new feature in the Telstra 24x7 App that uses GPS and the Telstra Mobile Network to locate lost devices. Customers will be able to see both Android and iOS devices on the same map; devices can be both SIM-enabled phones and tablets on your Telstra Account. Telstra Device Locator allows you to send a customised message to a lost device with a contact number or make lost device play a sound (battery power required) to locate the device.


Am I eligible to use Telstra Device Locator™?

Telstra Device Locator is limited to post-paid and pre-paid SIM enabled smartphones and tablets on your Telstra account only. It is also an opt-in service.


How does Telstra Device Locator impact my data usage and phone battery?
To perform this service, Telstra Device Locator uses a small amount of battery and data. Under testing this has shown the feature uses similar amounts of data to other apps that use location services.


How do I activate Telstra Device Locator™?
Telstra Device Locator is available as part of the Telstra 24x7 App, and can be used to locate Telstra pre-paid and post-paid SIM-enabled devices on your Telstra account. When first opening the app after updating or downloading, you’ll be prompted to enable Location Permissions which allows the Device Locator to operate.


Download the Telstra 24x7 App from the App Store or Google Play, or update to the current version to access the Telstra Device Locator.


How to activate Telstra Device Locator and find your lost phone/tablet on the Telstra 24x7® App


Can anyone add a customer’s phone to their Telstra Device Locator feature through Telstra’s 24x7 App?

Telstra Device Locator users can choose to share or not share their device location with other users under their Telstra account by selecting the share button on or off.  Where a user chooses to share the location of their device, anyone who has a Telstra ID to view the same customer account in the 24x7 App will be able to see the device’s location on a map.


When I opt-in for location permissions on the Telstra 24x7 App, what other new features do I opt-in for?

When Telstra 24x7 App users choose to opt-in and enable location permissions to use Device Locator, they’ll also become part of a Bluetooth® locator community that allows Telstra mobile customers to securely and anonymously help each other find lost valuables. When Telstra Locator launches this year, the service’s tags include Bluetooth technology. The Bluetooth locator community will help an owner find one of these tags and other compatible Bluetooth devices if lost. Find out more about the Telstra Bluetooth locator community, as well as further details on privacy and security.


Find out more about Telstra Locator and Telstra’s new location products.

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Just Registered

Can I locate my phone from a PC / Laptop web page by logging into my account ?



I have enabled both our Telstra post paid mobiles which are on the one account for Telstra Device Locator.

My mobile location is updated in real time but it does not update my wifes' mobile location.


I have been able to set this up on my android phone and can use my iPad to locate the phone.  However, I cannot find a way to enable Telstra locator on my iPad so that I can locate my iPad from my phone.  I have deleted and re downloaded the Telstra app on my iPad and have enabled Telstra device locator and Telstra locator to no avail.

Level 25: The Singularity
Level 25: The Singularity

@willpa Does your iPad have a SIM in it (ie is it an LTE enabled iPad) and have you got location services enabled on it?


My iPad has its own SIM.  I have enabled the Telstra locator and Telstra device locator.  I have enabled location services in the app setting on my iPad.  


What is the use of a device locator that is unreliable?  This morning, I couldn’t locate my phone.  The last report of the location of my phone on my Telstra device locator on my iPad was from nearly a week ago - even though I use my phone every day.  

Level 25: The Singularity
Level 25: The Singularity

@willpa did you select your phone and then hit the refresh button?

You can also get it to play a sound on your mobile to help find it. Sometimes sending a message can also wake the device so that it registers its' location again (could be that it has effectively gone to sleep to save battery).




My iPad app still has my phone at a location from nearly a week ago.  Given I use my phone every day of the week, how can it possibly be reporting a location from several days before.  I would have thought that the location would be updated at least when the phone was being used, if not more often.  


I can send a sound to my phone from the iPad app - but it has not updated the location on the iPad app.


How do I send a message to a phone, if I don’t have a phone!!!


I still cannot get locator to recognise my iPad.  


In other words, I cannot rely on Telstra locator to do what it claims to do - it is totally useless.  




Level 25: The Singularity
Level 25: The Singularity

You send a message through the app. It is below the Send a Sound option - at least, it is on the Android version.

Telstra Products & Services Team
Telstra Products & Services Team

@willpa Could you please check the following for me?


Location Permissions

Check that the location permissions setting for the Telstra 24x7 App on your iPhone is set to  "Always" and not "While using this app". You can check this under iOS Settings --> Privacy --> Location Services.


Local App 

On the iPhone which is showing as an incorrect location, open Telstra 24x7 and navigate to Device Locator. Does it show as being in the correct location?