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How To Make And Report A Payment Online

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In our increasingly digital age, we have a lot of tools at our disposal when it comes to settling an account or invoice that’s due for payment.


With that being said, sometimes you don’t have the time to discuss any queries you might have in person or over the phone, so we’re here to let you know of some ways that you can handle this online!


You can pay your Telstra bill online with your,

  • Online, via Telstra 24x7 App or Telstra 24x7 My Account, or
  • Credit card, debit card or bank account
  • Direct Debit from your credit card or bank account
  • PayPal™
  • Via BPAY®
  • Visa Checkout


Telstra 24x7 App

Pay your bill on the Telstra 24x7 App. Simply log in and follow the prompts.

  1. Log in to Telstra 24x7 App
  2. Select ‘Bills’ at the bottom of the screen’
  3. Select’ ‘Make a Payment’ under the chosen billing account.
  4. Choose your payment method and follow the prompts.


Telstra 24x7 My Account

Pay your bill on the Telstra 24x7 My Account. Simply log in and follow these steps,

  1. Log in to Telstra 24x7 My Account via
  2. Click ‘Make a Payment’ under the ‘Bills & Payments’ tab.
  3. Enter how much you wish to pay under ‘Amount’
  4. Select your chosen payment method and follow the prompts.


Direct Debit

You can pay the full bill amount or set up regular fixed amounts to come out of your cheque, savings or credit card account using our Direct Debit options. There is no processing fee for credit card payments made via automatic Direct Debit.



You’ll need 2 things:

  1. Your BPAY® reference number. This is your account number. It’s at the bottom of page one of your bill.
  2. Telstra’s BPAY® Biller Code (23796). It’s also on your Telstra bill and Telstra 24x7 My Account.

To set up BPAY, login to your bank or credit union’s website, choose the option for BPAY and follow the prompts.


Reporting a Payment Online

If your service has been restricted due to non-payment, you can use the webform found here to tell us when you have paid your bill.


After this form has been completed, it will notify our teams and your services should be resumed within 2 hours.


If you made your payment via the Telstra 24x7 App or Telstra 24x7 My Account, you don’t need to tell us – your service restriction will be automatically lifted within 2 hours of payment.


If you have a Foxtel from Telstra service, it may take longer to process your payment and for your service to be resumed.


And there you have it! These are just a few ways that you can make the process of paying or reporting a payment that little bit easier. Let us know if these proved helpful!

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