How do I activate my Telstra Pre-Paid SIM Card online?
Before you start, you’ll need two things:
On your smartphone, tablet or desktop, go to telstra.com/activate and follow the prompts.
Good to know: You don’t need an internet connection or credit balance to access this page.
What if I’m keeping my existing number?
Make sure the details you provide us are an exact match to the details held by your current provider, such as the spelling of your name and date of birth.
Good to know: It can take up to 48 hours for your number to switch to Telstra. While you’re waiting you can keep using your current service.
How do I know when it’s switched?
Your service with your previous provider will stop working. We’ll also send you an SMS or email as soon as your number has come over to Telstra.
To start using your service:
What if I’m using an existing device?
If you're using your own device, you should first check:
Need more help?
Watch our video: How to activate your Pre-Paid SIM
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