There are several ways you can transfer your mobile service to Telstra:
Good to know: You need to be the account holder to transfer a mobile service from one provider to another.
Can I keep my mobile number?
Yes - you can keep your existing mobile number, regardless of whether you take up a monthly plan or a Pre-Paid plan.
Will I incur an early termination charge?
When you move your mobile number to Telstra, the current provider you’re switching from will cancel your mobile service with them. Once your current provider does this, you may have to pay them an early termination charge when you transfer to Telstra.
You may also have to pay any remaining device or accessory payments you have outstanding with that provider. It’s a good idea to check with them before placing the order.
Will I get a new SIM card?
Yes - when you switch your mobile service over to Telstra we’ll give you a new SIM card, which may need to be activated. It will have the same service number if you requested to transfer your current number.
What information do I need to transfer my mobile service to Telstra?
Good to know: Make sure the details you provide match your details with your previous provider. Incorrect or mismatching details may delay the transfer.
For security, we’ll send a 6-digit code to the mobile number you’re trying to transfer to verify it’s really you. You must enter this code at the link we provide in the text message, so we can complete the transfer. Find out more.
If we have any issues with your request, we’ll send you a text message with your order number, and ask you to reply.
Why did I get an SMS about my date of birth or account number?
Either the account number or date of birth you gave didn’t match those with your existing provider. This has delayed your transfer to Telstra. To finish transferring to us, you’ll need to:
Once that’s done, we’ll send you a confirmation that your Telstra transfer is back under way.
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