How do I switch off International Roaming?

Community Manager Community Manager
Community Manager

Follow the steps below to deactivate International Roaming on your phone or tablet.

If you deactivate International Roaming, you won’t be able to use your mobile service while overseas, or any International Roaming allowance you may have. 

Telstra 24x7® App

  1. Download the app if you haven’t already
  2. Sign in with your Telstra ID if you haven’t already
  3. Select your phone or tablet from the dashboard menu
  4. Select International Usage
  5. Select Disable next to International roaming is: ENABLED

Telstra 24x7 My Account

  1. Sign in to Telstra 24x7 My Account  using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select the service you want to deactivate international roaming on
  4. Scroll down to International Roaming and select Deactivate
  5. Press Confirm

My Plan Manager

  1. Visit
  2. Next to ‘International Roaming’ you’ll see your roaming status; select the Disable link.

Good to know:

  • You don’t need to deactivate International Roaming when returning to Australia. Leaving it active while you’re in Australia won’t cost you anything extra, or affect any of your phone services.
  • If you deactivate International Roaming this will automatically disable the International Day Pass

Enterprise and Government customers

Contact your Account Executive or call 132000 and say ‘Mobile’.

If you’re overseas, you can call us free of charge from your Telstra mobile on +61 439 125 109

Was this helpful?

  • Yes it was, thank you
  • No, I still need help