We all forget our login details from time to time, so we’ve made it easy for you to recover your My Account username and password online. You can reset both your username and password from the log in screens of Telstra 24x7 My Account or Telstra 24x7 App.
To recover your My Account username
You’ll need to provide your email address, mobile or home phone number, and your username will be emailed to you.
To reset your My Account password
You’ll need to provide your username and date of birth and a link will be sent to your email to reset your password.
Good to know: You’ll only be able to retrieve your username and/or password online if you’ve registered for a Telstra ID.
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