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Entertainment

Introducing Telstra TV Box Office

Community Manager Community Manager
Community Manager

On 26 February 2019, BigPond Movies is changing to Telstra TV Box Office. We’ve come a long way since our days posting out DVD rentals, so it’s time to update the name to reflect the bright future we have planned for the service. We’ll still have the same huge library of movies and TV shows to rent and buy that you love, just with a new name and logo!

Telstra TV Box Office is an online movie rental and purchase service which is available on many different devices - like supported Smart TV’s, PC, Mac, iOS and Android, as well as on Telstra TV. Telstra TV is a simple streaming device which allows you to watch movies, TV, live sport and free-to-air TV from a range of different entertainment services including Telstra TV Box Office, Netflix, Stan, Foxtel Now, Kayo and more.

If you have an existing BigPond Movies account, your account login credentials will remain unchanged. On 26 February, the BigPond Movies website and applications will update automatically with the new name and logo, and any credit, purchases and rentals will still be there in your account.

If you need any support with your account or the service, you can continue to get in touch with the team through the same website, social media, email address, and phone number that you use for BigPond movies, they’ll just be updated with our new name.


For a limited time, when you purchase the new Telstra TV, you’ll receive a bonus $125 Telstra TV Box Office credit! Find out more here.
Activate and redeem before 26 August 2019.

 

What does “buy” mean?
You can stream this title as often as you like using your Telstra TV Box Office account for as long as we have the right to make the title available to you.

 

FAQ

Can I access Telstra TV Box Office the same way I access BigPond Movies?
Yes. There are no changes to the existing way you access BigPond Movies. All existing BigPond Movies accounts will remain the same, with the same credit and purchases/rentals unaffected.

Do I need to do anything to get Telstra TV Box Office?
No. We’ll update the existing BigPond Movies applications and website automatically on February 26 with the new name and logo.

Do I need a new account to use Telstra TV Box Office?
If you have an existing BigPond Movies account your account login credentials, purchases, and rentals will remain unchanged.

By activating Telstra TV and opening the Box Office app, we will use your existing credentials to create an account for you. No typing in your details in sign up forms!

I have existing BigPond Movies credit, can I use it for Telstra TV Box Office?
Absolutely. Your existing BigPond Movies credit, purchases and rentals will still be waiting for you in your account when we change to Telstra TV Box Office.

Do I need to change where I go to for support now?
You can continue to get in touch with the team through the same website, social media, email address, and phone number for BigPond Movies. They’ll be updated with our new name.

Am I eligible for Telstra TV Box Office?
Telstra TV Box Office is available to new and existing consumer and small business customers.

FAQ - Telstra TV Box Office Offer


How do I redeem the Telstra TV Box Office credit?
When you activate your Telstra TV3, you will be prompted to redeem your $125 Box Office credit. If you skip this step, you can always go into the Box Office app on Telstra TV to get your credit and start watching!

When does the offer expire?
You have until 26 August 2019 to redeem your Telstra TV Box Office bonus.

Can I stack the bonus offer if I buy multiple Telstra TV’s?
Absolutely. The bonus Telstra TV Box Office credit applies to each Telstra TV you purchase. The more you buy, the more fresh blockbusters or TV shows you get to watch on us! The credit will be applied to the same Box Office account you nominate during activation.

How long is the $125 credit valid for?
After redemption, you have 24 months to use your Box Office credit.

How do I find out how much credit I have remaining?
Your credit balance is visible in Settings/Account menu on the Telstra TV Box Office website or application. Also, each time you transact on Box Office the remaining credit balance will be shown on screen.

What happens after I use all my credit?
Your preferred payment method will be used for all rentals or purchases when you have no credit left on your account. This is either your Telstra Bill or credit card, and is able to be changed under your account payment settings. This credit can be used on all Telstra TV Box Office platforms- web, iOS and Android devices, Telstra TV and selected Smart TV Panels.

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25 Comments
AmyK88
Just Registered

Hi, credit card payment method will not stick to my account. Have added it 4 times, each time $1 is withheld on my credit card however the TV app is still not recognising a payment method, nor is one stored on my account. Please let me know how I can buy a movie if the credit card information will not save in my account?

Support Team
Support Team

Hi AmyK88, I trust this can be sorted out for you soon - while we're not able to access accounts via posts on these forums, our teams on 1800 502 502 are the best point of contact for this to be investigated and followed up.

Meganbrown
Observer

I cant watch a show I paid for it wont load. I have followed all the prompts and set restart 3 or 4 times and it doesnt make a difference 

Support Team
Support Team

Thanks for letting us know, Meganbrown - the support teams on 1800 502 502 can help follow up on this access problem. They're available until 10pm (AEDT) seven days a week on that number. 

Level 21: Augmented

Dear Telstra Support team.....

 

I really think you need to re-examine your wording and your contracts with your partners.....

 

if I "buy" something I dont expect to lose access to it, unless I brake it or it becomes damaged and unsuable.

 

What does “buy” mean?
You can stream this title as often as you like using your Telstra TV Box Office account for as long as we have the right to make the title available to you.

 

based on this above statement I am buying the equivalent of a "bet on the races".....

 

I think I'll just stick to "buying" DVD's ..at least then I will have a physical copy that wont just suddenly disappear at some unknown point.

pcwizard7
Just Registered

I really think you need to re-examine the type of service this should be considering there are already alot of movie rental or buy store out there i.e apple (itunes,appletv), google, video ezy etc

 

and most people don't rent movies or tv and rely on steaming services like netflix,stan,amazon foxflix

 

I think this service should be steaming service with similar subsections plans to above services or little better for existing telstra customers and you get on going profits and be more profitable than rental service

 

thanks

pcwizard7
Just Registered

i think $5 for 1 day is over priced $3 for new release is ok and why are older releases cost even more

bluebottle
Level 3: Gumshoe

Will you be having the new upcoming Disney+ streaming service?

Support Team
Support Team

Hi bluebottle - there's no word on the Disney service as yet, but if it will be provided in future we'll advise via our website and through other channels.

FitzroyFC
Just Registered

It would be nice if Telstra rewarded existing customers with offers like this rather than using it to intice new customers.

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