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Entertainment

Kayo, Australia’s newest sports streaming platform, now available from Telstra

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Kayo is Australia’s newest sports streaming platform, offering thousands of hours of non-stop sporting content from the world’s best sports broadcasters - Fox Sports, ESPN, BeIN Sports just to name a few.

 

With our exclusive Telco partnership with Kayo, we’ll bring you the best live and on demand action from over 50 Aussie and International sports- whether they’re streaming on the go using Australia’s best mobile network, or kicking back at home with Telstra TV. Kayo is available as a monthly subscription starting from $25/mth, with a 14 day free trial.  

Find out more about Kayo with Telstra here.


Why you’ll love Kayo with Telstra


Just sports, streamed

It’s the way you wanted to get sport but couldn’t before. Access the biggest Aussie sports and the best from overseas all in one place. With Kayo you get Australia’s most comprehensive breadth of sports available to stream on the go or at home, live or on demand.


All sports in the one place

Stream over 50 Aussie and international sports live and on demand including Cricket, Aussie Rules, Rugby League, Football, MotorSports, Basketball, Tennis and more.

 

Personalised experience

With Kayo there’s no such thing as watching from the sidelines. As a part of your Kayo viewing experience, you can personalise your account to show you more of the sports, teams and shows you enjoy. Plus, you’ll get notifications when the game is about to start, or the clash is on a knifes-edge.  You can even set up to five different profiles to keep the entire family happy.

 

You’re in control

Have control over your sports experience like never before- from spoiler free catch ups, interactive stats, key moment tags, HD quality, with the ability to watch up to four videos at once on the one screen with selected devices (split screen not available on Telstra TV)*.

 

Flexibility
With Telstra you have the ability to pick from the best of entertainment, sport, tech and accessories, with the flexibility to add to your account. Kayo is sport on your terms- simply add it to your post-paid Telstra bill and kick back watching epic sport on a range of screen sizes and devices at home or on the go.

 

Easier with Telstra

To get you watching Simmons shoot hoops in the NBA sooner, we’re making it simple to subscribe to Kayo. We’ll pre-fill your Telstra account details and default payment to Telstra billing in the sign up flow for Post-Paid mobile and home broadband customers – no long forms or typing in credit card details needed.

  

 

FAQ

 

How much does it cost?

Kayo packages start from $25 per month for the Basic Pack, and $35 per month for the Premium Pack.

 

Sign up/purchase process

Telstra TV

Before you start: Ensure you have installed the Kayo app on your Telstra TV.

 

  • Scroll to App Store on the Telstra TV
  • Navigate to the Kayo app and follow the prompts to download

If you have removed the Kayo app from your Telstra TV, you can follow the same steps to add this back onto your device.

 

  1. Open the Kayo app on your Telstra TV and select ‘Join Now’

 

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  1. Select the package you’d like to purchase

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  1. Your details will be automatically inserted, however you will need to select a password
    1. NOTE; If we can’t recognise you on the Telstra network, you will need to sign up online at kayosports.com.au/telstratv

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  1. Your Kayo subscription will automatically be added to your Telstra bill. If you want to sign up via credit card go to hub.telstra.com.au/kayo

 

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  1. Accept the Terms and Conditions

 

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Mobile

 

  1. If you have requested and received an SMS or email from us about Kayo, click on the link to start the sign up process. Make sure you’re on the mobile network by disconnecting from Wi-Fi. You may be prompted to log in with your Telstra ID

 

  1. Select the package you’d like to purchase

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    1. Your details will be automatically inserted, however you will need to select a passwordImage 1.JPG

       

       

    2. Enter the code to verify your account

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    3.  Select your payment option. You can either add to your Telstra bill, or pay via credit card.

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How much data does streaming Kayo use?

                                                                                                                                               

When you stream sports and shows on Kayo, the amount of data used depends on things like:

 

  • What the quality of your stream is (SD or HD)
  • Whether the stream is live, a replay or an on-demand show
  • If the Split View feature is also being used

 

The below table has a breakdown of approximate data usage:

 

Screens

Video Quality

Time Watching

Data Usage

1

720p (SD)

1 hour

2.5GB

2

720p (SD)

1 hour

5GB

3

720p (SD)

1 hour

7.5GB

4

720p (SD)

1 hour

10GB

1

1080p (HD)

1 hour

3.25GB

2

1080p (HD)

1 hour

6.5GB

3

1080p (HD)

1 hour

9.75GB

4

1080p (HD)

1 hour

13GB

 

 

How do I manage billing for my Kayo subscription?

 

Subscription upgrades

You can upgrade your package up to twice per month (i.e. from Basic to Premium and Premium back to Basic). Upgrading your Kayo subscription creates an immediate change to your package, where you can use the new features straight away. Because of this, you're billed for the difference between the subscription plans for the remainder of the billing month via a pro-rata charge. The pro-rata amount will be calculated from the upgrade date to the end of the regular billing month. Once that billing month has ended, you will be charged the new amount for your subscription on your regular billing date.


To upgrade your account visit: How do I change my Kayo subscription?


Subscription downgrades

Downgrades don’t kick in until the start of the next billing month, so the price change won’t come into effect until the 1st day of your next billing month.  

To downgrade your account visit: How do I change my Kayo subscription?


What happens after my free trial?

If you're moving to a subscription after a Kayo free trial, the billing date will commence on the first day of the new subscription once the free trial has ended and the new subscription charges will start to appear on your bill from the month.


Subscription cancellations

To cancel your account visit: How do I cancel my Kayo subscription?


Charges on your Telstra bill

If you have a question about the Kayo charges on your Telstra bill, speak to us on Live Chat.


Changing your payment method from Telstra billing to credit card

You can select your Telstra bill as your payment method only at sign up. Once you change the payment method to Credit card you cannot revert back to Telstra as your payment method.

To change your payment method to credit card visit: How do I change my Kayo payment method?

 

Need additional help or support?

 

For additional help or support for Kayo please visit help.kayosports.com.au

 

 

Important to know

Kayo requires internet & compatible device. Data charges may apply. Subscription required. Australia only. SplitView feature is not available on Telstra TV.

Eligibility – New and existing Telstra Consumer customers are eligible for Kayo. Telstra Enterprise and Small Business customers are not eligible. New services must be active in order to complete subscription activation with carrier billing.

This product is compatible with all Consumer post-paid Mobile and Fixed plans. It is not compatible with Pre-Paid.

Subscription changes – Upgrade: Customers can upgrade their package up to twice per month (i.e. from Lite to Basic and from Basic to Premium). The upgrade will commence instantly and the customer will receive a pro-rate payment on their bill from the date they upgraded until the end of their current billing cycle.

Downgrade: Downgrades don’t kick in until the start of the next billing month. A customer could downgrade twice (Premium to Basic, Basic to Lite), but the price change won’t come into effect until the 1st day of the next billing month.  

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