Managing your payments and billing options

Community Manager Community Manager
Community Manager

We’ve made it easy to manage your Telstra account online, including with the Telstra 24x7 App on mobile, and Telstra 24x7 My Account on desktop.


Did you know you can setup your payment details, manage late payments, and manage your billing preferences all using our online tools? Here’s how:

Setup payment details


Setup and manage your payment details and Direct Debit

Setting up Direct Debit payment can help you avoid the stress of late fees and forgetting to pay your bill on time. Plus, you can save time by storing your payment details in My Account.

Find out more about Direct Debit, or use My Account or the Telstra 24x7 App to setup Direct Debit or save your payment details.

Manage late payments


Request a payment extension

We understand that life doesn't always go to plan, and you might find yourself needing a bit more time to pay your bill. If you’re eligible to request a payment extension, you can request this via the Telstra 24x7 App, by signing in to My Account, or by completing this web form.

Report a payment

If your bill is overdue and the outstanding amount is more than $70, you may incur a late payment fee and your services may be restricted.


To remove the restriction, you’ll need to pay any overdue amount in full (including any late payment fee), and tell us when you’ve paid it using this form. If you made your payment via the Telstra 24x7 App or My Account, you won't need to tell us.


Find out more about reporting a payment, and how to get a service restriction removed.

Manage your bills


First things first – if you haven’t already, it’s time to make the switch to paperless billinghere’s how.


View and download a bill

You can check, download and print your current bill by simply signing in to the Telstra 24x7 App using your Telstra ID and selecting ‘Bills’. Find out more.


You can view your last 8 bills in the App, or last 13 bills in My Account.


Request credit

If you’ve received your bill and noticed a charge you don’t recognise, or you should have received a credit but didn’t, you can query your bill and request a credit using our online form, or via My Account or the Telstra 24x7 App.


Find out more about how to query a charge and request a credit.

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