NBN.co is upgrading the HFC network in April 2020. Customers with first-generation HFC Network Termination Devices (3.0 NTD) must upgrade to the latest device NTD (3.1) to ensure their nbn service continues to work correctly (3.1 NTD).
From January 2020, Telstra will be sending a letter requesting our eligible Priority Assist customers to call our dedicated nbn Assurance team to arrange for an nbn technician to replace their existing NTD.
For all other customers with a first-generation HFC NTD, nbn.co will send a letter informing customers that a new NTD will be posted, along with a self-install guide.
Why is the nbn HFC Network being upgraded?
The nbn HFC Network is being upgraded to support capacity and enable a new technology, DOCSIS 3.1.
What customers are impacted?
Only customers with older nbn HFC equipment (Existing D3.0 NTDs) must be upgraded to D3.1 NTDs. Post- March 2020, customers must have their NTD swapped out to ensure their nbn service isn’t degraded.
I have received a letter and need support, who can I contact?
If you need more information or support you can call 132 200, 24 hours a day, 7 days a week.
Eligible Priority Assist customers can call a dedicated hotline on 1800 753 688.
Where can I responsibly dispose of my old NTD?
E-waste recycling services are provided across metropolitan, regional and remote Australia as part of the Australian Government’s National Television and Computer Recycling Scheme. This industry-funded scheme makes it easier for you to have your televisions, computers, printers, computer parts and accessories recycled for free.
We recommend looking up your closest drop off locations here: https://recyclingnearyou.com.au/ewastescheme/
You can find more information about the National Television and Computer Recycling Scheme here: https://www.environment.gov.au/protection/waste-resource-recovery/television-and-computer-recycling-...
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