Get more time to pay
If you're having trouble paying or your circumstances have changed, we can help.
Take me to
If you need more time to pay for your plan, you can request a payment extension, sign in to My Telstra and go to Payments. Choose your service to manage payments or request an extension.
Your service will only be suspended if a successful payment is not received after 10 business days.
Depending on your plan, you won't be charged any late fees or payment processing fees if you successfully extended the payment date.
If you're not eligible for a payment extension, we can help in other ways. Explore our flexible payment assistance options.
Frequently asked questions
If you successfully extended your payment date and your bill is no longer overdue, you won’t need to pay a late payment fee.
To remove your service restriction, you need to make a payment in My Telstra including any late fees that may be due.
If you don’t pay via My Telstra, you need to report a payment to tell us when you’ve paid.
Find more information on how to remove a service restriction.
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Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.