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Plans change. So we’ve changed ours.

Community Manager Community Manager
Community Manager

We’re making changes to our post-paid mobile plans to make it easier for you to understand your Telstra services.

 

We’re introducing plans that give you greater control over your Telstra services, as well as announcing our 5G network access trial.


New Mobile Plans

Our new post-paid mobile plans have been radically simplified, and will deliver a new level of flexibility and freedom over your Telstra services.

 

What’s changing?

No lock-in plan

All our new Mobile Plans and Data Plans are month-to-month with no lock-in contracts, meaning you can move up or down the different plan tiers once per month without incurring service Early Termination Charges (ETCs) or having to recontract. This means you’ll have the flexibility to change your plan as your needs change.


No excess data charges in Australia

We’ve removed domestic excess data charges from all of our new plans to give you peace of mind and more certainty on your monthly bill.

If you exceed your data allowance, your data speed will be capped at 1.5mbps until the next billing cycle. You can access additional full speed data by upgrading your plan to the next plan tier (once per month).

Personalise your plan with add-ons

You can further customise your plan by adding on the things you value most. There are a range of add-ons to choose from, including:

  • Sport and Entertainment – like Foxtel Now, Kayo and Netflix
  • Accessories – like smart watches and headphones
  • Telstra services – like Telstra Locator, Stay Connected and International Calling Packs.

 

Device purchase options

We’re giving you the option to add a device to your plan and pay it off over 24 or 36 months. This means greater flexibility, simplicity and choice, and makes it easier to understand your Telstra service. If you cancel your plan, pay out the cost of your device (and any accessories or services) in full.

Why are we making these changes?

Our new month-to-month mobile plans have been designed to better suit our customers’ needs, providing greater flexibility, the ability to customise and change plans, and services that are easier to understand.

 

We’re removing key pain points like excess data charges in Australia on all new plans, and also introducing the freedom of no lock-in plans that allow you to change your plan whenever your needs change (once per month).

How do I build my new Telstra plan?

You can build your custom Telstra Mobile Plan in 3 easy steps:

  1. Choose your plan
  2. Choose a new phone
  3. Add on extras


Build the plan that’s right for you.

 

5G network access trial

 

From 25 June 2019, customers on a new Mobile Plan or Data Plan will automatically receive a trial of 5G network access at no extra cost. The trial will remain active on your service until 30 June 2020.

 

From 1 July 2020, 5G network access will remain included in L and XL Mobile Plans and M and L Data Plans. Customers on other plans can opt in and pay an additional $15/mth to continue accessing the 5G network.

 

5G is available in selected areas. Visit telstra.com/coverage for details or ask in store.

 

Note: In order to experience the 5G network, you must have a 5G compatible device and be in a 5G area. Customers on eligible plans launched prior to 25 June 2019 will also be provided with the 5G network access trial.

 

Good to know

5G: Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4GX/4G or 3G. Check coverage at telstra.com/coverage.

 

‘No excess data charges in Australia’ (speed expectations)

Capped speeds of 1.5Mbps are not suitable for HD video or high speed applications, and means that some web pages, video/social media content and files may take longer to load, and are slowed further during busy periods. Speeds may vary for reasons like location, distance from base stations, and user numbers. Data is for use in Australia only, and the FairPlay Policy applies. Customers cannot opt out of shaped data and Extra Data will not be available on the new Mobile or Data plans.

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15 Comments
Level 21: Augmented
Level 21: Augmented

@ashliem This is a HUGE step forward :-)

 

Although I think (IMHO) the tab clickie for Internet options is labelled wrong.

 

ti.jpg

 

Because WE can't just get the internet, we still have to have the home phone as well.

 

This is one area that many have been saying for ages that Telstra needs to listen to its customers and allow us to reduce our monthly bills by not having a home phone. It should be an option.

 

And ironically, if Telstra mobile plans are so great, then even more reason why we don't need a home phone.

 

Just my two bobs worth :-)

Community Manager Community Manager
Community Manager

Hi @Ozmoz,

 

Thanks for sharing your thoughts on this, I'm glad you like the new plans!

 

I appreciate your feedback on having a phone line also. As you would already know, while our Home Broadband Plans on the nbn network do come with an included phone service, you can choose not to use this if preferred. As stated in the CIS here, the home phone service, as well as unlimited calls to Australian mobiles and standard lines are included, so there are no extra charges for these if you choose not to use a home phone Smiley Happy 

 

Thanks, 

ashliem

 

Level 21: Augmented
Level 21: Augmented

Thanks for your reply @ashliem :-)

 

I understand the phone calls are "cost factored" into the plan. So the more people like me who don't use the home phone the better that cost is  evenly spread amongst the customers in a whole.

 

We can get some insight into those cost by looking at just Telstra home phone plans, or even what the opposition charges for a home phone add-on.

 

I just see this as a future problem when the customer, who doesn't use a home phone, decides to no longer subsidies those that do. And will vote with their feet, as unlike the copper network, the NBN is so easy to churn away now.

 

Which will impact mine and everyone elses Telstra shares.

 

 

 

Henry17
Just Registered

Vodafone now stands streets ahead on international roaming or maybe the e-sim now comes into its own.

although makes it much easier and cheaper to get out of existing contract. Simply recontract to a cheap phone and then change and therefore no termination fees. 

Level 21: Augmented
Level 21: Augmented

@Henry17 Yep, Vodafone is IMHO the best for international roaming value.

 

Unfortunately Telstra hasn't progressed in this area at all. 

Level 24: Supreme Being
Level 24: Supreme Being

No, instead these plans are a jump backwards with regard to that. 

garluc66
Just Registered

Is 5G available in Perth or Bunbury, Western Australia?

Level 21: Augmented
Level 21: Augmented

@garluc66 You can view Telstra's 5G Perth coverage at https://www.telstra.com.au/5g

5465ytry45343
Just Registered

hello

stigger32
Observer

So I currently have a plan that gives me 4Gb per month overseas. Plus free international calls to and from a lot of countries.

 As I travel overseas every three weeks. I love this plan.

 

I am due to renew my current contract in October. But I cannot see anything equivalent to what I have now?

 

 I don’t want any lame ‘pay as you go’ or ‘day pass’ for using data overseas.

 

 Is there any way I can have these extras on any plan that anyone knows of? I really don’t want to lose them.

 

Thanks.

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