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Pre-Paid Long Life Plan Exit

Support Team
Support Team

This plan has been discontinued. It’s no longer available to new customers or for existing customers to switch to.

 

This article provides important information about the plan inclusions to customers currently on Long Life

 

How do I find out what plan I’m on?

Not sure if this is your plan? Head to the Telstra Support page Telstra Support page for instructions on how to check and change your offer.

  

Recharge inclusions

When you recharge you’ll get recharge credit to spend on calls, texts charged at standard rates and data charged at pay-as-you-go rates.

 

 long life.png

  

Call and text charges within Australia

Here are the main charges that apply:

Connection fee

39¢ connection fee to standard Australian numbers

National calls to standard numbers

78¢ per 60 seconds or part. A 2-minute standard national mobile call costs $1.95 

MessageBank® retrieval

39¢ connection fee + 78¢ per 60 seconds or part

National SMS

29¢ per message sent per recipient to standard Australian numbers

National MMS

50¢ per message sent per recipient

 

Data charges

$2 per MB data (charged per KB)

 

To understand how much data you might use visit the Data Usage Calculator.

 

Rollover
Roll over your unused recharge credit when you recharge before your credit expiry date

 

Call and text charges within Australia to international numbers

Here are the main charges that apply:

Connection fee (flag fall)

39¢ connection fee to standard international numbers

USA

39¢/min (or part)

New Zealand, United Kingdom, Canada

69¢/min (or part)

China, Malaysia, Indonesia, Taiwan, Singapore, Hong Kong, Thailand, India, South Korea, Bangladesh, Vietnam, Lebanon, Philippines, Sri Lanka, France, Germany, Japan, South Africa, Ireland, Netherlands, Brazil, New Caledonia, Poland, Israel, Nepal, Russia, Pakistan, Saudi Arabia, Italy, Fiji, Sweden, Switzerland

89¢/min (or part)

SMS to international numbers

35¢ per message sent per recipient

MMS to international numbers

75¢ per message sent per recipient

 

For other countries, see Our Customer Terms.

 

Changing to a new plan

If you change to a different Pre-Paid plan you won’t be able to change back to Long Life as it is no longer available in market. Rollover rules, inclusions (like Recharge Credit) and expiry periods may also be different. So carefully compare the new plan with your Long Life plan before changing, to ensure its right for you.

 

When you do change plans, you’ll be warned about what balances you’re going to lose (like any remaining credit and bonuses).

 

You also won’t be able to change back to Long Life.

 

Once you change plans, you’ll need to recharge to get the benefits of your new plan.

 

Check out our current Pre-Paid plans available to you, and see here for instructions on how to change your plan.

 

Call and data usage

You’ll automatically receive SMS alerts when you’re reaching or have reached your credit and data limits and when your credit is due to expire. To check your usage you can:

  

  • Log in to Telstra 24x7 My Account online
  • Download and use the Telstra 24x7 App
  • Go to 'm.telstra.com' on your mobile’s browser
  • Dial #100# on your mobile
  • Call 125 8888

 

Recharge

Credit or debit card – with Telstra 24x7 AppMy Accounttelstra.com/recharge, #100#, 125 8888. 

 

Other recharge payment options are available including PayPal.

 

Visit telstra.com/recharge for more information.

 

Using your service overseas

You can use your Plus Credit for making and receiving calls, SMS and data overseas. These costs are higher than in Australia.

 

International roaming is automatically activated on your service.

 

Here are the main charges that apply:

  • Data while overseas - $3 per MB (charged per KB or part)

We recommend you consider one of our International Roaming Browse Plus Packs, which can be purchased using your Plus Credit balance. These packs provide a set amount of data to use in selected countries for 30 days.

  

To deactivate international roaming, call us on 125 8880.

 

Unlocking fee

If you want to use your Telstra Pre-Paid device on another network, you’ll need to pay a network unlocking fee. 

 

Recharge only period

To keep your service active, you’ll need to recharge six months from your last recharge expiry date. After this time, you may need to purchase a new SIM card. When your service is in recharge only period, you can receive calls, but you can’t make calls (except for calls to emergency services and some Telstra Pre-Paid service numbers) or use any other features of our services.

 

Other important information

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms

 

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16 Comments
Level 22: Superhuman
Level 22: Superhuman

2 weeks today the Longlife offer has been replaced by the Longlife Plus offer, and for 2 weeks customers have been overcharged on this new offer.

They are still being charged 39cents call connection when it should be 0cent call connection.

How many more weeks is it going to go on for?

Don't the new offers get tested before being available to customer's?

Another problem is that Creditme2u is not working for the Longlife Plus offer. Before changing a relative from Longlife to Longlife Plus I specifically asked a Telstra Prepaid Employee if Creditme2u would be a feature of the new offer, to which the reply was Yes.

Not Happy Jan, these problems need to be fixed ASAP or Telstra will be losing more customer's. 

Support Team
Support Team

Hi @Smiley3

 

If you change to a different Pre-Paid plan you won’t be able to change back to Long Life as it is no longer available in market.

 

On Prepaid Long Life Plus, there is a  0¢ connection fee for all standard national calls, including MessageBank® retrieval.. Additionally, it's incompatible with CreditMe2U

Level 22: Superhuman
Level 22: Superhuman

Hi @ShannonD,

 

Sorry, the rates you have posted are the rates for the previous Long Life offer not the correct rates for the new Long Life Plus offer. 

In the below link click on Long Life Plus offer and you'll see the rates.

0c Connection fee to standard Australian and international numbers, 30cents/ min or part of a minute to Australian Standard numbers, 30cents per text, 10cents/mb.

https://www.telstra.com.au/mobile-phones/prepaid-mobiles/offers-and-rates

 

On checking my Mum's usage this morning she is now being charged correctly at 0cent call connection, therefore that problem was finally fixed overnight. I have already contacted Telstra Prepaid and have been reimbursed for the overcharged amount.

As for the Creditme2u problem, I don't see why this new offer can't be compatible with Creditme2u as it still has the use of recharge credit at PAYG rates, the same as Long Life and Simplicity did.

 

I understand that customer's can't return to the Long Life offer as it's no longer available. Prepaid Employees should tell the customers correct information about a new offer. If I was told that Long Life Plus was not compatible I wouldn't have changed the offer. 

I've actually been told this morning again by a Prepaid Employee that it is compatible.

 

 

 

 

 

Support Team
Support Team

Apologies for any confusion on my part @Smiley3

 

I've corrected this now & completely agree with you in regards to the information we provide our customers

 

I can assure you that CreditMe2U is incompatible with Prepaid Long Life Plus

Level 22: Superhuman
Level 22: Superhuman

@ShannonD, thanks for the apologySmiley Happy

 

My Dad used Creditme2u every month for the last few year's transferring $40/month to my Mum's mobile as they don't have a home phone to keep costs down. 

We are all very disappointed that I was mislead regarding this.

We have to re think what we can do now either stay with Telstra or go to another provider, seeing as we can't put Mum back onto the Long Life offerSmiley Sad

 

Level 21: Augmented
Level 21: Augmented

@ShannonD Does CreditMe2U work on any Pre Paid plans these days?

Support Team
Support Team

Hi Ozmoz,

 

It will depend on which prepaid plan the credit is being transferred from/to. Our Prepaid support team will be able to review your account and clarify further:   http://tel.st/nxzt

 

- Tim 

Level 22: Superhuman
Level 22: Superhuman

@Ozmoz, I know the Freedom Plus offer (which I'm on), the Cap Encore offer (a very old offer that my sister is on) and the Long Life offer (the offer my Mum was on) can still use Creditme2u. 

Telstra stopped Creditme2u for new offer's when the Prepaid Plus offer came out after Freedom Plus. The Prepaid Extra offer can't use it either.

As the latest offer's (besides Long Life Plus) don't have accumulated recharge credit to use, they can't use Creditme2u. 

If you do speak to the Prepaid team, you're not guaranteed to get the correct answer. In the last week I've had to correct multiple employee's when they're trying to give me information on Prepaid offer's and methods of transferring Creditme2u credit. 

 

 

Level 21: Augmented
Level 21: Augmented

@Smiley3 Thanks :-)

 

I am very reluctant to call the Pre Paid Team, you are right, your're not guaranteed the right answer. They told me my credits from Pre Paid Freedom wouldn't transfer to Pre Paid Extra but they did.

 

A friend is moving away from Telstra as soon as his re-charge is up, so I will see what shows up on his #100# 

 

 

Level 22: Superhuman
Level 22: Superhuman

After comparing provider's to see what's the best offer for my Mum now that Creditme2u is not compatible with the Long Life Plus offer, we have decided to port her number to another provider once she's used up her recharge credit. 

The other provider's equivalent offer is 0cent call connection, 20cents per minute (part of), 20cents text and 2cents mb.

 

It's a pity as she's been a Telstra customer for many year's.

As Mum's porting, my Dad will also be porting. I'v spoken to Telstra Disconnections yesterday, they can't offer anything close enough to the other provider to keep them with TelstraSmiley Sad

 

@Ozmoz, if I read the last part of your post correctly regarding your friend, once your friend leaves Telstra #100# won't work iif he's not a Telstra customer, #100# is a feature for Telstra customer's.

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