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Pre-Paid Simplicity Plan Exit

Support Team
Support Team

This plan has been discontinued. It’s no longer available to new customers or for existing customers to switch to.

 

This article provides important information about the plan inclusions to customers currently on Telstra Pre-Paid Simplicity™

 

How do I find out what plan I’m on?

Not sure if this is your plan? Head to the Telstra Support page Telstra Support page for instructions on how to check and change your offer.

  

Recharge inclusions

When you recharge you’ll get recharge credit to spend on calls, texts charged at standard rates and data charged at pay-as-you-go rates.

 

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Call and text charges within Australia

Here are the main charges that apply:

Connection fee

0¢ connection fee to standard Australian and international numbers

National calls to standard numbers

15¢ per 60 seconds or part. A 2-minute standard national mobile call costs 30¢ 

MessageBank® retrieval

39¢ connection fee + 78¢ per 60 seconds or part

National SMS

12¢ per message sent per recipient to standard Australian numbers

National MMS – Picture & Audio

50¢ per message sent per recipient

National MMS - Video

75¢ per message sent per recipient

 

Data charges

10¢ per MB data (charged per MB)

 

To understand how much data you might use visit the Data Usage Calculator.

 

Rollover
Roll over your unused recharge credit when you recharge before your credit expiry date

  

Call and text charges within Australia to international numbers

 

Here are the main charges that apply to standard international numbers:

Connection fee (flag fall)

No charge

China, Hong Kong, Malaysia, Singapore

5¢/min (or part)

India, Indonesia, South Korea, Taiwan, Thailand

10¢/min (or part)

Bangladesh, Canada, France, Germany, Japan, Sri Lanka, UK, USA, Vietnam

15¢/min (or part)

Ireland, New Zealand, Philippines, South Africa

20¢/min (or part)

SMS to international numbers

20¢ per message sent per recipient

MMS picture, audio or video to international numbers

75¢ per message sent per recipient

 

For other countries, see Our Customer Terms.

 

 

Changing to a new plan

If you change to a different Pre-Paid plan you won’t be able to change back to Telstra Pre-Paid Simplicity™ as it is no longer available in market. Rollover rules, inclusions (like Recharge Credit) and expiry periods may also be different. So carefully compare the new plan with your Telstra Pre-Paid Simplicity™ plan before changing, to ensure its right for you.

 

When you do change plans, you’ll be warned about what balances you’re going to lose (like any remaining credit and bonuses).

 

You also won’t be able to change back to Telstra Pre-Paid Simplicity™

 

Once you change plans, you’ll need to recharge to get the benefits of your new plan.

 

Check out our current Pre-Paid plans available to you, and see here for instructions on how to change your plan.

 

Call and data usage

You’ll automatically receive SMS alerts when you’re reaching or have reached your credit and data limits and when your credit is due to expire. To check your usage you can:

  

  • Log in to Telstra 24x7 My Account online
  • Download and use the Telstra 24x7 App
  • Go to 'm.telstra.com' on your mobile’s browser
  • Dial #100# on your mobile
  • Call 125 8888

 

Recharge

Credit or debit card – with Telstra 24x7 AppMy Accounttelstra.com/recharge, #100#, 125 8888. 

 

Other recharge payment options are available including PayPal.

 

Visit telstra.com/recharge for more information.

 

Using your service overseas

You can use your Plus Credit for making and receiving calls, SMS and data overseas. These costs are higher than in Australia.

 

International roaming is automatically activated on your service.

 

Here are the main charges that apply:

  • Data while overseas - $3 per MB (charged per KB or part)

We recommend you consider one of our International Roaming Browse Plus Packs, which can be purchased using your Plus Credit balance. These packs provide a set amount of data to use in selected countries for 30 days.

  

To deactivate international roaming, call us on 125 8880.

 

Unlocking fee

If you want to use your Telstra Pre-Paid device on another network, you’ll need to pay a network unlocking fee. 

 

Recharge only period

To keep your service active, you’ll need to recharge six months from your last recharge expiry date. After this time, you may need to purchase a new SIM card. When your service is in recharge only period, you can receive calls, but you can’t make calls (except for calls to emergency services and some Telstra Pre-Paid service numbers) or use any other features of our services.

 

Other important information

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms

 

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1 Comment
Zzz
Level 1: Cadet

Why wasn't this important announcement posted on the @telstra Twitter feed?