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Notifications

Price changes to Telstra Business plans

Community Manager Community Manager
Community Manager

Find out more about price changes to Consumer plans.

 

Is Telstra making changes?

Yes. From 1 July, 2019, we will be making some price changes to selected business plans. 

 

What’s changing?

BusinessLine plans
From 1 July 2019, the monthly access price for select BusinessLine plans will increase:

 

BusinessLine®  plans

Current Monthly Access (GST Inc)

Monthly Access from 1 July 2019 (GST inc)

BusinessLine Access

$40.00

$45.00

BusinessLine Plus

$53.95

$55.00

BusinessLine Casual

$50.00

$55.00

BusinessLine Voice S

$50.00

$55.00

BusinessLine Complete

$53.95

$55.00

BusinessLine Fax

$53.95

$55.00

BusinessLine Part

$53.95

$55.00

BusinessLine Complete - Charity

$27.00

$30.00

BusinessLine Fax - Charity

$27.00

$30.00

BusinessLine Plus - Charity

$27.00

$30.00

BusinessLine Complete - Non Profit

$35.00

$40.00

BusinessLine Fax - Non Profit

$35.00

$40.00

BusinessLine Plus - Non Profit

$35.00

$40.00

BusinessLine Casual Discount Offer

$16.95

$20.00

 


Changes to Home Business Voice plans

From 1 July 2019, monthly access price for Home Business voice plans will be adjusted as follows:

Home/Small Business Voice plans

Current Monthly Access (GST Inc)

New Monthly Access from 1 July 2019 (GST inc)

Home Business Voice - S Plan

$50.00

$55.00

Small Business Voice Plan - S

$50.00

$55.00

Small Business Voice Plan - Complete

$53.95

$55.00

Small Business Voice Plan - Part

$53.95

$55.00

Home Business Voice – Charity [PSTN]

$27.00

$30.00

Home Business Voice – Non Profit

$35.00

$40.00



T-Biz Voice and T-Biz Voice Standard on the NBN plans

From 1 July 2019, the monthly access price for T-Biz Voice and T-Biz Voice Standard plans will increase:

T-Biz™ Voice on NBN plans

Current Monthly Access (GST inc)

New Monthly Access from 1 July 2019 (GST inc)

T-Biz Voice Access on NBN

$40.00

$45.00

T-Biz Voice Standard Access on NBN

$40.00

$45.00

T-Biz Voice Casual

$50.00

$55.00

T-Biz Voice Standard Casual

$50.00

$55.00

T-Biz Voice Complete on NBN

$53.95

$55.00

T-Biz Voice Standard Complete

$53.95

$55.00

T-Biz Voice Non Profit

$35.00

$40.00

T-Biz Voice Standard Non Profit

$35.00

$40.00

 

PayphoneLine Complete plans

From 1 July 2019, monthly access price for PayphoneLine Complete plans will be adjusted as follows:

 

PayphoneLine Complete plans

Current Monthly Access (GST inc)

Monthly Access from 1 July, 2019 (GST inc)

PayphoneLine Complete

$47.95

$55.00

PayphoneLine Complete - Charity

$18.40

$20.00

PayphoneLine Complete - Non Profit

$25.50

$30.00

 


Frequently Asked Questions:

 

Am I affected if I’m on a Fixed Voice Contract?

If you have an agreement with us that includes set pricing for monthly access, the changes to monthly access on those Business plans won't apply. However, changes to Telstra Voice (previously HomeLine) or Telstra Home Phone plans will apply.

 

Why is Telstra making these changes?

We understand that there is never a good time to make changes to our prices and we don’t make these decisions lightly however, we review our pricing from time to time and the proposed changes are a result of the increased cost of doing business.

 

When will the price changes happen?

All price changes take effect from 1 July 2019.

How are we letting customers know about the changes?

We are emailing or writing to impacted customers throughout May 2019 to notify them of the changes. We have also updated our website and brochures with new prices.

How do I know what plan I’m on?

Just check your most recent Telstra bill. The name of the plan will be listed against each service.

 

Are there any benefits for combining more than one service with Telstra?

Yes - you may want to consider our bundles that offer great, included value. You can change over to these at any time.

 

I’m not happy with these new changes, what are my options if I don’t want to pay these new charges?

We have other great plans that may suit your needs and help ensure you get the best value.

Our Business-Voice plans make it easy to chat whether you need a basic office phone plan or you’re making lots of calls demanding certainty over cost. You can enjoy unlimited calling options plus no lock in contracts so you can change your Business Voice plan at any time. You may also want to consider our Telstra nbn or ADSL business bundles that offer great business grade value. We can help you choose the right bundle to suit your needs.

 

Why is my Charity plan increasing?

We continue to support our Charity and non profit customers by offering great discounts from our standard pricing. We understand that there is never a good time to make changes to our prices however, we review our pricing from time to time and the proposed changes are a result of the increased cost of doing business.

 

I would like to know more – who can I talk to?

Call us on 13 2000 if you’d like to speak to one of our consultants about these changes. We’re available on this number 24/7.

 

Want to know more about plans?

Click below for more information on:

Business Voice plan

Telstra nbn or ADSL business bundles

 

To update your email please choose one of the following: Small business via the Telstra 24x7 App or Enterprise business

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