If you’ve received your bill and noticed a charge you don’t recognise, or you should have received a credit for:
You can query your bill through one of the following methods:
Telstra 24x7 App
Telstra 24x7 My Account
Our online tool
If your request is approved, credits will be applied to your account within two business days.
If you’re not eligible for a credit rebate, you’ll be advised accordingly. If you feel your request is still unresolved, you may wish to chat with us for further assistance.
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