CrowdSupport®

Smart Troubleshooting

Support Team
Support Team

Smart Troubleshooting

 

We have previously highlighted the Telstra Troubleshooting Tool here on CrowdSupport, but is now being renamed “Smart Troubleshooting”.

 

The tool assists customers who have encountered a problem with their internet connection, Wi-Fi, email or home phone.

 

It provides customers with the ability to self help by conducting their own troubleshooting via a browser portal or mobile app 24/7.

 

This is available to Consumer ADSL & Cable Broadband customers as well as Home Phone and NBN customers.

 

You can access the tool at www.telstra.com/fix or via the Telstra 24x7 app under the help and support page.

 

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