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T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have no reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 2 days

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes- Tune In or Foxtel Now - Channel V and Max

 

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

133 Comments
Ozmoz
Level 9: Captain

I agree with your sentiments @frazwell.

 

The biggest thing dropping the EPG down to 2 from 7 the biggest nerf.

 

Bigpond is lucky in my case, they decided to nerf the Tbox after I had signed up to 24 months. But with this and not giving us the extra speed now on offer... look out then!

IanB2
Level 2: Rookie

@frazwell 

 

I would suggest that your comment --->>> "Please do not dress this up to something it isn’t." <<<--- should be applied to your praise of the TelstraTV.
And, to suggest that --->>> "The vast majority of TVs have this functionality so in my mind it relegates the T-Box to the status of e-waste" <<<--- is a cop out. In my humble opinion, TelstraTV was "e-waste" upon it's inception. It is not a case of not "iPhone4 anyone?", more like TelstraTV anyone???

 

These comments you are quoting are mine and not Telstra’s and therefore you have misunderstood my points.  Telstra are dressing this up as a great opportunity to upgrade but the alternatives do not offer like for like in a single solution as the majority of other posters and yourself are pointing out.  The vast majority of newer TVs already have at least the crippled T-Box functionality come the March 31 “update” so for many there is no point in keeping the T-Box so it is relegated to e-waste.  I appreciate that electronic devices become obsolete over time, such as the iPhone 4 example.  I am sure we all have obsolete devices sitting in a cupboard somewhere eg VHS decks, old cellphones, etc.  Where Telstra has failed is the lack of a viable migration path for a much loved product.  This migration path should have replicated existing functionality and fill gaps such as the full suite of catch up TV apps for the cost of the device as per T-Box.  Existing customers should have received an offer to trade-in their existing boxes for a reduced cost and ensure greater compliance with correct disposal of the old box.  Then there could be apps that provide access to content on a subscription basis such as Foxtel Now, Netflix, Amazon Prime, Stan, Fetch, etc (subject to commercial arrangements Telstra may have).

 

I agree with the majority the T-Box retirement has not been handled well. I just don’t subscribe to the opinion the best solution is to continue with a device that will become more costly and difficult to support along with increasing device failures.  I understand Netgem have not made these boxes for a couple of years now.  The BIG problem is there is no equivalent solution which should have come from proper lifecycle management to match the requirements of, till now, loyal existing customers.

alexandravl
Just Registered

One issue that I haven't seen addressed yet is that watching Foxtel on T-box is unmetered. Catch up TV apps, on demand services and Foxtel Now are all metered.

 

So not only does the offered replacement (I'm not interested in an IQ box) offer less functionality, it will end up more expensive due to extra data costs.

 

Is there a solution for this? Ideally one that doesn't involve calling anyone Smiley Happy