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T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have no reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 2 days

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes- Tune In or Foxtel Now - Channel V and Max

 

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

133 Comments
Maxine36
Level 2: Rookie

Will wait to be contacted (hopefully) last time I rang Telstra re my mobile account I had a most obnoxious operator who would not listen or do anything and when I asked to speak to a supervisor I was kept waiting for an hour, I could hear him clicking on the line every so often to see if I had given up - he didnt realise I could be as stubborn as him, eventually I spoke to a female who half sorted the matter out but when I said I was leaving Telstra mobile the story was altogether different and and 90 minutes of time wasted on the phone the matter was sorted to my satisfaction.    It is about time Telstra reverted back to call centres in Australia and started providing real good old fashioned CUSTOMER SERVICE

Spydah
Level 3: Gumshoe

What Telstra is doing is an absolute disgrace!  How much would it cost them to maintain the excellent program guide which is currently on T-Box?  How much would it cost them to allow access to the Freeview app so that users could still enjoy catch-up TV?  The T-Box technology works just fine.  It's Telstra's thinking which is out of tune.  This is just a blatant attempt to force people into paying for services such as Foxtel or the (less functional) Telstra TV.

I hope Telstra finds that they lose customers when a lot of people move across to Optus or one of the iiNet companies so that they can get Fetch TV.  It may not be quite as good as T-Box is currently but it is a whole lot better than what T-Box is about to become. It's a free kick for Fetch TV.

CHURN
Just Registered

just spin spin and more spin from the telstra team who are just pushing the company line, prob to protect their jobs, cant blame them for that. will not be calling telstra as my time is more valuable than spending untold time on hold then disconnection. Telstra have finally lost the plot, will prob not post again as the same BS is spat out by telstra. have already made contact with other providers to see what options are available. Remember people Telstra do not care about loyal (or any for that matter) customers only the mighty $$$$$$$$$

Hey Telstra the T-Box works

Telstra responce-throw it out and get (at a greater cost) this backward product, it has foxtel.

I dont want Foxtel

Telstra- to bad, just sign up and pay the $$$$$

Goodbye Tel$tra.

viewer
Level 8: Inspector
says.......
Support Team

Hi @viewer

 

Thanks for your response.

 

There are a number of different offers, and these will be presented to impacted customers as part of this contact that is made.

We also have a contact number 1800 290 933 set up that customers can speak with a member of the team over the phone.

 

Once connected they can access your account securely and provide further support.

 

Does this mean, anyone whom didn't question the original email we all received telling us of the T-Box demise, and they then elected to say "oh well", and not elect to take the IQ3 offer, then that would mean they are then totally unaware of now a different set of options, that could easily have been explained, as additional options, in the original email notification?

 

Why can't those options be presented here?

 

Thanks

peternt
Just Registered

Wow talk about being mad at Telstra, i have had T-Box basically since it came out and i LOVE IT. Why would you cancel a product that people love to replace it with one we dont want, why not just update T-Box with a newer model ?
And as for removing the T-Box remote app from Google Play and Apple shop , that basically means once your physical remote breaks you no longer have a T-Box as there are no physical buttons on the box ( see that is something you could have put on a new T-box, physical buttons ) and once your remote is broken there is no way of controlling your T-Box. 

I will tell Telstra this, as soon as my T-Box stops working or breaks, i will move everything i have from Telstra to another phone provider as protest against this. 

What happened to about a year or 2 ago, the new head of Telstra said he was listening to what the people wanted, seems like a load of bull now, Telstra doesnt seem to be listening to anyone on anything. 

frazwell
Level 1: Cadet

The decision to hobble the Telstra TBox is an absolute disgrace.

Telstra is an absolute disgrace.

I would suggest that your comment  --->>> "Please do not dress this up to something it isn’t." <<<--- should be applied to your praise of the TelstraTV.

And, to suggest that --->>> "The vast majority of TVs have this functionality so in my mind it relegates the T-Box to the status of e-waste" <<<--- is a cop out. In my humble opinion, TelstraTV was "e-waste" upon it's inception. It is not a case of not "iPhone4 anyone?", more like TelstraTV anyone???

It appears as though Rupert Murdoch has his tentacles everywhere, especially Telstra. I would rather cut off my right hand than pay Foxtel 1c of my hard earned.

I have been a loyal customer of Telstra since 'Adam was a boy' but no longer.

1. I have three (3) T-Boxes and use the 7 Day EPG (The best).

2. I use the recording function (The simplest to use)

3. I adore the Free NRL replays.

4. The T-box plays all my media formats eg.Roku (TelstraTV does not)

To suggest that this is a 'minor change' to my Free To Air viewing is an outright lie, deception at best. This completely alters my Television viewing.

One might suggest that the TelstraTV was created as a cheap alternative (for Telstra) to the T-Box, in a blatant attempt to bolster Foxtel subscriptions.

You can say goodbye to my Telstra Account, my Rupert Ruled Lackeys. (Landline, Mobile and NBN $250+ per month)

To do my bit for the 'Battlers', I shall be posting my outrage on Social Media outlets (Facebook, Twitter etc)

Yours in bitter disappointment.

@marian06 @bearass @wg_west @Toushika @Dafolina @Cogentia @Wongabloke @Star9 @wedo @bob_chris @wjhntn @Robbo17  @marian06 @kermit35

eastwest101
Level 2: Rookie

Given that the Freeview EPG is a disaster zone of "To be Advised" and the T-Box EPG was miles better, I expect this was a bit of pressure from Freeview to stop people watching and recording FTA TV on their T-Box, the commercial FTA TV networks don't want people being able to find and series record stuff on FTA TV - they are becoming commercial FM radio with pictures and want people to turn on their channel and watch whatever live reality crap and advertising they are serving up. Foxtel want you on their devices and paying for stuff that you don't want in a bundle to get stuff that you may actually want.

 

All the best features of the T-Box that people liked (such as a reliable EPG, series recording, low price, simplicity of operation, and choice) conflicted with the vested interests of Telstra, Foxtel and possibly the commercial free-to-air tv industry so that is why Telstra are implementing this petty downgrade of the functionality of T-Box.

 

My response would be to investigate whatever devices and companies that let you stream online directly to your tv set and forget about FTA commercial tv or Foxtel - they are doomed business models anyway. Right now Netflix, Fetch TV and other streaming services will be out there looking to obtain lots of ex-Telstra customers.

 

It appears that Telstra still haven't learned that customer churn is a revenue killer and customer retention is about one third the cost of advertising and trying to lure in new customers.

HT2
Just Registered

Telstra have sent me an email Re: Tbox decommissioning & an offer to take up Foxtel IQ. It says to call 1800 290 993. I call this number 5 times over the last two days & I get this message. " The number you have dialed is not in service". Can Telstra not get anything right????

I know I could try another Telstra number & spend the 1st half hour being directed all over the place but I do not want the frustration. If "Frustration" was a commodity then Telstra would be the largest company in the world, tenfold! Instead of giving it away for free. Somebody reply & give me the number without any useless apologies (another thing Telstra give away for free).

Excerpt of email below.

The good news is, T-Box customers like you can upgrade to the ingenious Foxtel iQ3 with standard installation for $0, when you sign up for a discounted Foxtel from Telstra Entertainment + Movies or Drama package. Redeem today and you’ll pay just $20/mth for the first 12 months (Min cost $240 for 12 months, after the first 12 months, you’ll pay $46/mth and can cancel anytime).

With the Foxtel iQ3, you can watch more of the entertainment you love, and make the most of the increased data we gave you in November.

To redeem this offer, please call us on 1800 290 993.

Community Manager Community Manager
Community Manager

@HT2 the phone number is 1800 290 933. There was a typo in a small number of communications to customers, you should have received a new one with the correct number after this was identified.

 

Apologies for the inconvenience this has caused.

notimpressedjan
Just Registered

Cancelling t-box ia a disgrace, we have used it for years and all the features are so much better than other boxes on the market. offering Foxtel or other streaming functions doesn't help me as we live in an area that is stuck with ADSL and not marked for NBN. so we cant stream anything unless its 3am in the morning. we are in a rural area, what can you offer me!!!