CouchfamilyTV-teaser.jpg
Notifications

T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have no reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 2 days

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes- Tune In or Foxtel Now - Channel V and Max

 

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

111 Comments
barney56
Level 3: Gumshoe

the funny thing is that i had to end up with 2 t-box,s when i changed to a better contract nothing i said or did Telstra still had to give me  and charge   me for the T-Box even though i did not want a second. and at that stage too i also had a TIVO which is now gone so will now have 3 bits of e -waste but i suppose that is the way things go. i also now have 2 telstra tv, devices all part of 2 differrent deals so i hope that stays around but i am sure things will change there in the future

kimmeecat
Just Registered

I still have my new Telstra T-Box (my back-up unit) unused and still in its retail box. Can I still connect this to Telstra and the internet after March 31? or should I configure it to the internet before March 31?

viewer
Level 8: Inspector

Re the TiVo...I have 2 and both can again be used perfectly after a simple mod...please see this thread for all the information on how to use your TiVo like normal.

 

https://forums.whirlpool.net.au/forum-replies.cfm?t=2612639

viewer
Level 8: Inspector
 
Mrsw1........ 
 
Give me a while...visitors here, and I will try find out what/why the youtube not playing for you..
 
loctite
Level 1: Cadet

Yet another money grab by TELSTRA. Telstra TV is a poor replacement for T-Box. I won't be buying one,

but will use My PS4 Pro PlayStation to watch all the catch-up TV Apps I need, all supplied free of charge on a PSN Account , which is far cheaper than a new TELSTRA TV device.

And as for the rip -off NBN Speeds supplied by TELSTRA, and their pathetic TELSTRA EMAIL, not at all happy with this money grabbing Telco.

BTH99
Level 1: Cadet

I guess all good things have to end sometime.. We are in our second T-Box and it has been performing perfectly for our needs. Given that the EPG is now very significantly downgraded, will "Series Recording" still be available for FTA programmes?

Dafolina
Level 1: Cadet

Well Telstra, you stopped supporting the T-Box a long time ago with no support what soever.  I am trying to replace a faulty remote control and was long ago told this product has been discontinued.  My T-Box is still working and I want to keep it alive but how do I get a replacement remote control, especially after Telstra dropping the very useful App from Apple Store after the IOS11.  Simply no Telstra updates to the App dropped it dead!

 

Dank, can you please help me here?  

BTH99
Level 1: Cadet

Hi Grumm1.. Netflix is a much more economical alternative to Big Pond movies - about $10 monthly for unlimited movies/series etc. and a much better range than the Big Pond Movies range. The Netflix app is available on a number of devices that attach to a standard TV - we even have the app on a $99 BluRay Sony DVD player. Worth investigating. Cheers

JAM33
Just Registered

Dear Telstra,

I like T-Box, I've had it for years, it has the best EPG of any TV I've ever had, why on earth would you consider quitting the service.  Sorry but I am incredibly disappointed with your decision.  Change your mind please "not happy Jan"!!!

 

marian06
Just Registered

NOT AGAIN!  First it was the T-Hub (which I had) and now the T-Box!  I have 2 T-Boxes and one of them hasn't worked properly since changing over to NBN.  We have been long term customers of Telstra, always supported them and purchased their products, only to find a few years down the line these products are now obsolete or no longer supported by Telstra.  I agree, customers should have their T-Boxes replaced with Telstra TV.  Definitely no support or thank you from Telstra for giving them your loyalty.  Am really peeved off now!