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Telstra Platinum

Support Team
Support Team


What is Telstra Platinum?

Telstra Platinum is the place you can go to get advice and help about your tech issue by accessing a range of support articles. Whether your service or technology is from Telstra or another provider, our Telstra Platinum tech experts can take care of everything. Available 24x7 to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more.

What type of tech issues can Telstra Platinum help with?
The type of tech issue can range from how to print from a phone or tablet, to setting up Wi-Fi on the home network, or advice on how to recover emails from your account if they go missing. Plus much, much more.

Do I need to be a Telstra Customer?
You don’t have to be a Telstra customer to access Telstra Platinum’s free online how-to videos and articles.

You do need to have an account with Telstra if you purchase Platinum services. Telstra Platinum is Telstra’s premium service offering once-off and ongoing support and peace of mind, for your devices - whether they're Telstra products or not.

Got a tech crisis?
Talk to one of our tech experts for support when you need it 24x7. If we can't provide a solution for all or part of a once-off service you won’t be charged. That’s Telstra Platinum’s no fix; no fee guarantee.

How do I access support?
Visit Telstra Platinum to subscribe. You can also visit our Top Tip on Hot Topics Support page to access a range of our free how-to videos, articles and to view our full suite of services.

Contact Us
Simply, call Telstra Platinum on 13 75 87, or +612 9242 0570 (if calling from overseas) for support when you need it. Alternatively, you can chat to us online or head to your local Telstra store for a face to face appointment.

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