We’ve made it quick and easy to track the progress of your Telstra orders online. The type of order you’ve placed with us will determine which order tracker to use:
Track your Internet order
If you’ve placed an Internet order, including NBN, ADSL and Cable, enter your Order ID into our Order Tracker tool here.
Track your Mobile order
If you’ve ordered a mobile on a plan, use our Track an Order tool here.
To check your order status, you’ll need your order number. This can be found in the email we sent you to confirm your order and starts with 1-.
Track your Pre-Paid activation
Good to know: It can take up to 24 hours for Pre-Paid services using an existing number to appear in our system.
Track your StayConnected shipment
If we’re replacing or repairing your device through StayConnected, you can track the progress of this through the StayConnected Service Request Portal here.
Order Tracking FAQ
When will I receive my parcel?
Once your order has been shipped, you should receive it the next day, or in 3-4 business days, depending on your location:
*in accordance with StarTrack Express policies & delivery regions. More than 70% of metro customers who order an in-stock item before 12pm Monday-Friday receive their order the next business day.
How can I check if my order has been dispatched?
To check the status of your order and find out if it has been dispatched, enter your order confirmation number into our Online Order Tracker.
Good to know: If your status says ‘Dispatched’ then your item is on its way. You should have received an email with your StarTrack tracking instructions to your nominated email address.
How can I track my parcel’s progress?
Once we’ve dispatched your order, you’ll receive a shipping confirmation email or SMS from us with a tracking link so you can check your parcel’s status via our courier’s website.
You can also check it yourself anytime with our online order tracker.
We’ll also keep you updated about your parcel’s status and estimated delivery time via SMS or email.
What if StarTrack doesn’t show any information?
There can sometimes be a delay between us sending our shipping confirmation emails and StarTrack updating their system. Should this occur, please try again in 2-3 hours.
If the problem persists, call StarTrack Customer Service on 13 23 45 and quote your tracking number.
My item was dispatched, but it hasn’t arrived yet…
To find out where your item is, visit the StarTrack website and enter your tracking number - or click on the tracking link in the shipping confirmation email we sent you.
If you still can’t locate your item, call StarTrack Customer Service on 13 23 45 and quote your tracking number.
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