Whether you’re a new or existing Telstra customer, bringing a mobile number across from a different carrier can raise a few questions. We’ve put together a list of these to help you better understand what’s involved with this process.
Can I keep my mobile number?
Yes - You can keep your existing mobile number regardless of whether you take up a monthly Post-Paid plan or a Pre-Paid offer.
Will I incur an Early Termination Charge?
You may have to pay an early termination charge to your existing mobile service provider when you switch to Telstra. It’s a good idea to check with them before placing the order.
Will I get a new SIM card?
Yes - when you switch over to Telstra, we’ll give you a new SIM card which may need to be activated. It will have the same number if you requested to keep your existing number.
What information do I need?
It’s important to ensure the details you provide us match the details your previous provider has for you. This will help to expedite the process, as incorrect or mismatching details may delay the transfer.
If we have any ID issues, we’ll send you an SMS with your unique order number, and ask you to reply.
Why did I get an SMS about my date of birth or account number?
This generally means that either the account number or date of birth you gave us when placing the order didn’t match those with your existing provider. If this is the case, it means there has been a delay with your switch to Telstra.
To finish switching to us, you’ll need to:
Once the order has been placed with all the correct information, we’ll make contact with your current service provider and request that the number is ported across to Telstra.
Generally, this process takes 24-48 hours, but naturally can be subject to longer wait times depending on what’s involved.
When this process is complete, you’ll receive an SMS or an email confirming that the order has completed in our systems, and you can start using your new Telstra service.
Hopefully this helps to clear up any confusion you might have with porting a number to Telstra.
Let us know if you have any other questions!
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