ADSL and Home Phone (PSTN)* faults can now be tracked via our new online Fault Tracking Tool. When you report a fault with your ADSL or Home Phone service, we will send you an SMS with a unique tracking link (URL) that will take you to the Fault Tracking Tool so you can review the status, progression and the work being completed to resolve your fault. You can check this as many times as you like for ongoing updates on the latest work being done to restore your services.
You can also still track your ADSL and Home Phone faults via the Telstra 24x7 App in the “Help & Support” section. To access the Help & Support section, open the Telstra 24x7 App. Log in with your Telstra ID and password. Click on the hamburger menu in the top left corner of the app, then tap “Help & Support”.
*Current version only available to newly created faults for ADSL and PSTN products. Next iterations to include other service types, as well as the ability to reschedule technician appointments.
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