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Understanding your Business Mobile Lease Plan

Community Manager Community Manager
Community Manager

Telstra Business Mobile Lease Plans give you the flexibility to upgrade your phone after only 12 months provided you pay the applicable fees as set out below which depends on when you decided to upgrade and on the condition of your phone. Because you’re leasing the phone from Telstra rather than owning it, you could save up to $10 per month compared to some Business Mobile phone and plan combinations.

 

Find out more about our Business Mobile Lease Plans.

 

If you’re a small business owner on a Business Mobile Lease Plan, this article will provide all the information you need to better understand the plans.

 

What you need to know:

With a Business Mobile Lease Plan, you are leasing your phone from Telstra, rather than owning it. This means that your phone must be returned at the end of the 24 month contract in good working order. If you don’t return the phone, you’ll be charged Fair Market Value (to be advised at the time) plus 20%.

 

With the Business Mobile Lease Plan, you can choose to upgrade your phone after 12 months for $99 ($0 after 18 months) if you return your current phone in good working order and recontract to a new eligible 24 month phone and mobile service plan. Customers with Business Lease Assure can choose to upgrade a phone any time, regardless of the damage, for a $190 upgrade fee if they sign up to a new eligible 24 month phone and mobile service plan.

 

What is Business Lease Assure?

When you sign up for a Business Mobile Lease Plan, you can add Business Lease Assure for just $10 a month, enabling you to upgrade your damaged phone at any time throughout the plan. You can only use Business Lease Assure twice in a 12 month period of your Business Mobile Lease Plan.

 

If you crack your screen or damage your phone beyond repair, you can choose to upgrade to a new phone by returning the damaged phone, paying a flat fee of $190, and signing up to a new eligible 24 month phone and mobile service plan.

 

What does ‘Lease’ mean when we talk about Business Lease Mobile Plans?

  • Rather than own the phone, you lease it. This means when signing up to a Business Mobile Lease Plan, you lease the phone from Telstra over a 24 month period;
  • Your monthly payments are lease payments;
  • You must return the phone in good working order at the end of your lease.

 

What to know about returning/upgrading phones:
If the phone is damaged when you return it, the following costs apply:


Cracked screen                   $229 – from month 13 until point of upgrade


Damaged Beyond Repair    $499 – from months 13 to 18

                                            $399 – from months 19 to 24  

                                            $299 – from month 25 onwards 

 

If your phone is damaged when you return it and you have Business Lease Assure, the following costs apply:

 

Any damage                        $190 – from month 1 to 24 if you sign up to a new eligible 24 month phone and mobile service plan

                                            $190 – from month 25

 

How is a phone assessed as ‘in good working order’?
A phone that is undamaged and in good working order is one that is fully functional as intended and is not physically damaged, except minor scratches and other normal wear and tear, as reasonably determined by us.

 

A good working phone:

 

  • turns on and off;
  • functions normally (for example, it is capable of making and receiving calls and connecting to the internet and any touchscreen functions as intended);
  • includes a fully functioning battery;
  • is free from physical damage except normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured screen or casing, connector damage, or a faulty or broken SIM/SD card reader);
  • does not have any missing, disassembled, customised or non-original parts;
  • has all activation and phone locking features disabled (eg. Find My iPhone on iOS phones); and
  • IMEI is not blocked.

Find out more about how we assess your phone here.


When do I return my phone?
If you complete your 24 month contract and don’t wish to keep your phone, contact us to cancel your plan and return your phone.

 

If you signed up to a lease plan prior to 22nd August 2017, you must return your old phone within 30 days of entering into your new eligible 24 month phone and mobile service plan if you choose to recontract.

 

If you signed up to a lease plan from the 22nd August 2017 onwards, you’ll need to return your old phone within 14 days of entering into your new eligible 24 month phone and mobile service plan if you choose to recontract.

 

If you don’t return the phone, we’ll charge you the Fair Market Value of the phone (to be advised at the time) plus 20%.

 

Can I upgrade online or over the phone?

Yes - we’ll send you a return satchel so you can post the phone back to us.

 

Can I upgrade in-store?

Yes - you can leave the old phone at a Telstra store.

 

Important to note: When returning your phone, all components must be returned with genuine parts, including SIM tray and stylus. The SIM card must be removed and the phone reset to factory settings so that personal or confidential information is deleted. All activation​/​locking features such as ‘Find My iPhone’ must be disabled. If any of these steps are not followed, the phone may be assessed as damaged and fees charged accordingly.

 

If your leased phone was replaced under warranty, or insurance, you’ll need to show us a receipt or other proof of replacement.

 

What happens to my phone once I’ve returned it?

Recycling and sustainability is a key focus at Telstra. When you upgrade to a new phone, your returned phone is refurbished and reused if it’s not beyond repair.

 

Can I cancel my lease?

If you choose to cancel your lease within the first 12 months, you must pay any applicable service early termination charges and any remaining monthly lease payments (excluding any discounts as a result of your eligible mobile service plan). This also means you will become the owner of the phone.  These early termination charges also apply if you breach your agreement with us and we choose to terminate your lease.

If you choose to cancel your lease between months 13-24:

  • You can:
    • return the phone and pay $99 if it's undamaged and in good working order or up to $499 if it is damaged, or;
    • keep it and pay Fair Market Value (to be advised at the time) and then own the phone; and
  • You will also need to pay any applicable service early termination charges.

If you choose to cancel your lease after month 24, you can return your phone in good working order and pay no fee. Alternatively, you can pay Fair Market Value (to be advised at that time) of the phone which will be calculated when you choose to cancel the lease (you will then own the phone).

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