Early Termination Charges (also known as ETC), are fees you’ll incur if you choose to:
There are a number of factors which determine if Early Termination Charges will apply, and if so, how much these charges will be. You can check your contract status, upgrade options, and if you have any ETCs online anytime using Telstra 24x7 My Account.
Early Termination Charges may also apply when cancelling other service types, such as your home broadband service. Find out more here.
Want to check if you have any ETCs? Head straight to our Contract Details page here, enter a few details, and you can find out your contract status and upgrade options straight away. Easy as!
What should I know about cancelling my service?
Good to know: The Critical Information Summary (CIS) for your service outlines the Early Termination Charges of your contract, excluding any remaining handset and accessory payments. These fees decrease each month you stay on your plan.
Receiving your final bill
If you have cancelled all your Telstra services, you may receive a final bill from us. Your final bill will show any outstanding credits, and any outstanding amounts you need to pay before your account can be closed off. It will also show any Early Termination Charges that apply.
You can pay any outstanding amounts using your preferred payment method.
We send your final bill via post so that you have a physical copy to keep for your records. Make sure the postal address on your Telstra account is current (you can update it in Telstra 24x7 My Account).
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