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What do the lights on your Telstra Smart Modem Gen 2 mean?

Community Manager Community Manager
Community Manager

The Telstra Smart Modem Gen 2 is our newest Smart Modem, bringing the latest hybrid technology to your home broadband and allowing you to:

  • Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2. Its inbuilt, pre-activated SIM can connect to our mobile network right out of the box.
  • Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem Gen 2 will automatically switch to our mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available.
    Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.

Understanding the lights on your Telstra Smart Modem Gen 2 can help keep you informed of your internet connection status, and help diagnose problems if you’re having connection difficulties.

 

If you have a Telstra Smart Modem or Telstra Gateway Frontier, you can find out what the lights on these mean here.

 

Take control of the wireless network in your home or office with the Telstra Home Dashboard™ App.

 

 

LED

LED Behaviours

Cause

Front LED

Off

Powered off

Green

Fixed online

Blue

Mobile online

White

Powered on, booting up

White Flashing

Firmware upgrade. Interval 0.5 seconds until download complete

Orange

Finished booting up and trying to connect / Fixed connection lost, trying to reconnect and waiting to failover to mobile

Red

Both fixed and mobile failed to connect, trying to connect on both

Colour Cycle

Factory Reset. Interval between colour cycle 0.5 second.

 

 

 

ONLINE

Green

Fixed or Mobile Broadband online.

Orange

ADSL captive portal (newdsluser)

Red

PPP authentication failure

Off

Fixed & Mobile offline.

 

 

 

WAN/DSL

Green

Ethernet connected / DSL synced

Green (slow flash)

DSL start syncing

Green (fast flash)

DSL finish syncing

Off

No fixed physical connection

 

 

MOBILE MODE

 

 

Green

Mobile online

Off

Mobile offline

MOBILE SIGNAL

Green

Good signal

Orange

OK signal

Red

Poor signal

Off

Telstra network unavailable

PHONE

(SIP Mode)

Green

Registered

Green Flashing

DECT handset or FXS off-hook. Interval 1.0 sec.

Red

Unable to make a call

Orange

SOS call only (fixed unavailable, Telstra mobile unavailable)

Off

Not registered, e.g. no SIP credentials.

PHONE

(PSTN Mode)

Green

Voltage detected on PSTN Port

Green Flashing

DECT handset off hook. Interval 1.0 sec.

Off

No Voltage detected on PSTN port

WI-FI

Green

On

Off

Off

PAIR

Green

DECT paired or WPS paired

Green Flashing

Pairing mode. Interval 0.5 sec

Green Flashing

Paging mode Interval 2 sec

Red

WPS timed out or failed

 

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37 Comments
Level 24: Supreme Being
Level 24: Supreme Being

Solid green pair light also means WPS paired

Red pair light also means pairing has timed out (not necessarily failure)

Community Manager Community Manager
Community Manager

Thanks @Yastiandrie! I have amended to reflect this Smiley Happy

Level 24: Supreme Being
Level 24: Supreme Being

@YastiandrieDoes Pair LED remain permanently green when a WPS device is paired or only for a short period of time as it does in the original Smart Modem.

Level 24: Supreme Being
Level 24: Supreme Being

It'll stay on for a little while then should switch off

 

slackd
Just Registered

only a blue link light on the top after Telstra had apparently fixed a problem - previously no lights 

any advice?

Level 24: Supreme Being
Level 24: Supreme Being

You must have the previous model smart modem. On a DSL link a blue link light indicates modem is trying to Sync with Node or DSLAM. This normally takes about 5 minutes. If it is taking longer than this then there could be a fault. If you have more than one phone socket try another phone socket. Unplug devices from spare phone sockets.

Level 21: Augmented
Level 21: Augmented

Actually, I have a question :-)

 

When I go into the settings/advance mode the area to do with the 3G/4G backup say's connected. Shouldn't it only say that if its in use? (I can't recall if it used to say that or not?)

 

See pics...

 

 

modem2.jpg

 

modem1.jpg

 

[EDIT} Ooops, mines the older Frontier modem so I should've started a new thread :-)

slackd
Just Registered

thanks cf4

got the modem from Telstra 2 months ago... but yes could haver been given an old one - however only have 1 connection is the fault with the modem or the node?

 

slackd
Just Registered

cf4 it was originally not showing any lights now just a blue on link, they said they have tried to fix some thing so now I get a blue light??

Telstra (Retired)
Telstra (Retired)

Hi Slackd,

Hopefully this issue has since been resolved for you, but please let me know if you still need assistance.

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