Smartphones are an almost essential part of our lives these days. So changing or upgrading to a new handset can get stressful, especially if you’re not sure what to expect. There is a lot to consider; from your contract date and fees, to what to do with the old handset, and even how to get data from the old phone to the new one.
So we’ve put together this checklist, so that you can swap to a new handset with confidence!
First of all let’s take a look at when you can upgrade.
The Contract stuff
I’m on a post-paid plan. When can I upgrade to a new handset/plan?
The short answer is: whenever you want! You just need to be aware that, depending on the plan you originally agreed to, there may be some associated costs to do so.
If you are on a SIM only plan, you can recontract without being charged. If you have an Accessory Repayment Option, you will need to pay the remaining cost of your accessories.
If you are on one of our older contracted plans, such as a Telstra Mobile Lease plan, or you're already paying off a handset, there are a couple of variables. If you’re upgrading after 12 months, rather than paying an ETC (Early Termination Charge), you instead can pay a $99 upgrade fee, or $0 after 18 months. You just need to also ensure your handset is returned, in good working order, within 14 days of entering into your new eligible handset and mobile service plan. If your handset is not in good working order, you may be charged additional fees.
If you’re upgrading before 12 months has passed, you must pay a fee based on the device’s recommended retail price, as well as an ETC. The difference here is that you’ll get to keep the leased handset.
When you’re considering making a change, it’s a good idea to check your contract details, and what charges would be generated, on our Account Services page
I’m returning my handset, what do I need to do?
If you ordered your new handset online, you’ll receive a device return satchel when your new handset arrives. If you made the change in-store, you can leave the handset with the team there.
In both cases you’ll need to ensure that the phone is in good working order. A phone in good working order functions normally, has all genuine parts, no physical or liquid damage and its security features disabled.
You’ll also need to make sure that your SIM card has been removed, and that you’ve reset the phone to factory settings, so that none of your personal information remains on the device.
Ensure Find My iPhone has been turned off prior to factory resetting the phone, as you may be charged full ETCs if Find My iPhone hasn’t been deactivated.
Before you return your handset, make sure you’ve backed it up at home, so that you don’t lose any important data.
The Phone stuff
I’ve got my new phone! How do I get all the stuff from my old one on to it?
First of all, congrats! Now to copy all of your contacts and data to your new gadget.
If you’ve backed your device up to the cloud, and your new device has access to that same cloud, you can set it up without even needing to plug it in to a computer. But it’s a good idea to make sure you’re connected to Wi-Fi first. Most smartphones will step you through this upon setup where possible (i.e. an Android handset may ask if you want to restore your phone from a Google Drive backup, or an Apple handset from an iCloud backup).
Or if you’ve stuck with the same brand of handset, you can use their software client to restore a handset. iTunes is an example of this.
But if you’re unsure where you backed up your handset, or you’re crossing over from one operating system to another, you can use the Telstra Device Care App to facilitate the transfer.
If you're a Telstra Platinum customer, you can head in store where a consultant at the Tech bar can assist with the data transfer.
Great! The new phone is all set up. What should I do with my old handset?
If you’re planning on returning that old handset make sure you’ve followed the steps outlined above.
If you’re not returning it and have no other use for the device, you can trade in your old phone for credit on Telstra bill or you can look into recycling your handset through Mobile Muster to help make a positive impact on our environment.
And there you go!
If you’ve got any other tips for making that new phone transition a little smoother, let us know in the comments.
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