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Why You Should Set Up Direct Debit

Community Manager Community Manager
Community Manager

As a Telstra customer, the variety of options and online tools you have available to you make it easy to manage and pay your bills. But there’s no easier way than with Direct Debit.

 

Just how easy is it? Read on for how to set it up, but first here’s why you should set up Direct Debit to pay your Telstra bill.

 

No Unexpected Bill Surprises

Once you’re set up for Direct Debit we’ll let you know before we take out your next bill. We’ll also give you a simply way to check any additional charges. As always you can also query a bill you’re unsure about, in MyAccount and the Telstra 24x7 App.

 

Set it & Forget it

Once you’re all set up, there’s no need to give paying your bill another thought. Each month your amount due will be automatically debited from our account on your bills due date. That’s going to help you avoid late fees, and remove the need to queuing up to pay.

 

***

 

So that’s the why. And now that you’re no doubt chomping at the bit to get started, here’s how you get Direct Debit set up.

 

Telstra 24x7 App

To set up Direct Debit using the Telstra 24x7 App, sign in to the app using your Telstra ID and then:

  1. Select the Bills tab
  2. Scroll down to ‘Manage bills’ and select ‘ Setup direct debit’.
  3. Set a payment limit or leave this field blank to automatically pay the full amount of your bill each month.
  4. Select a payment method and fill in your bank/card details
  5. Tap submit.

 

My Account

To set up Direct Debit using My Account, head to my.telstra.com.au and log in using your Telstra ID. Once you’ve done that:

  1. Select “Set up direct debit” from the options located beneath your account balance on the right side of the page.
  2. From the Payments page you’ll now find yourself on, click the button that says “Set up direct debit”
  3. Choose the type of direct debit you require; Automatic or Fixed.
  4. Select your payment method, and tick the box to indicate you accept the Telstra Direct Debit Terms & Conditions.
  5. Enter your payment details and click “Submit”.

 

Telstra.com

To set up Direct Debit without signing in to the Telstra 24x7 App or MyAccount you can follow this link, or alternatively navigate to Telstra.com and click on “Pay a bill”  or “Manage account” from the options on the home page. From there:

  1. Click on “Set up direct debit” or “Set up or change direct debit” depending on which of the previous options you selected.
  2. Enter your Telstra account number and choose whether you are setting up a new direct debit, or updating an existing one.
  3. Fill out all required fields and then select the type of direct debit you require.
  4. Choose your payment method and tick the box to indicate you accept the Telstra Direct Debit Terms & Conditions.
  5. Enter your payment details and click “Submit”.

 

 

And there you go. You’re all set up for direct debit!

 

 

Telstra Plus Bonus Points Offer -Terms and Conditions

EDIT: This promotional offer has now ended

 

The Offer:

Telstra Plus, our customer rewards program, lets you earn points for every dollar you spend on your bill. But now it gets even better because when up to Direct Debit you can earn 50,000 bonus Telstra Plus points.

  • Offer applies from 04/12/2019 until 31/01/2020, unless otherwise withdrawn or extended at Telstra’s discretion.

 

Eligibility of offer ('Eligibility Criteria'):

 

  • Must be invited by Telstra in order to participate in the offer
  • Must have an active Telstra Plus membership (Telstra Plus Terms & Conditions apply)
  • Must have an eligible account: A Post-Paid billing arrangement that is not currently registered for Direct Debit, if you have more than one eligible billing arrangement, the offer will apply to each account where the ‘redemption conditions’ are met.
  • Accounts with a pre-existing Direct Debit arrangement as at the start of the promotion are not eligible for this offer – i.e. customers will not become eligible for the promotion merely by removing Direct Debit and re-registering during the promotion period.

To Redeem the offer ('Redemption Conditions'):

  • Meet the requirements of the offer (as described under 'Eligibility Criteria')
  • Register your eligible account for Direct Debit according to the Direct Debit Terms & Conditions
  • Have a successful Direct Debit payment made on your next bill after the Direct Debit is set-up

The points will be bestowed to your Telstra Plus membership when;

  • You've successfully registered for direct debit for your eligible account, AND
  • Your next bill is issued after direct debit is registered (this is determined by your bill cycle/bill period), AND
  • Your first Direct Debit payment has been made in-full (you can see the direct debit payment date on the top section your bill)
    • Note if you pay your bill via another method other than direct debit prior to your direct debit payment date, you will forfeit the Telstra Plus bonus points and they will not be bestowed.
  • THEN We will bestow the Telstra Plus points to your membership within 14 business days of this first payment, which will reflect in your Telstra Plus Membership points balance.
    • If you choose to cancel your direct debit arrangement within 3 Months, we may reserve the right to reverse these bonus points in accordance with the Telstra Plus Telstra Plus Terms & Conditions

 

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57 Comments
siers
Level 2: Rookie

Two questions:

 

Does the below underlined text mean a purchase has to be made from Telstra Plus first in order to get the bonus points?

1.Successfully enrol in Telstra Plus (if they are not already enrolled) by 13/12/2019; and add the eligible purchase to the Telstra account which is enrolled in Telstra Plus or the account that will be enrolled in Telstra Plus.

 

 

Also does the below mean that if I am already a Direct Debit customer, I will get the promotional points? 
2. Register for Direct debit by 13/12/2019 

 

Boxy1990
Observer

I was hoping it would just take my next bill payment then award the points as I wanted to get the beats headphones while they were on special for 99000 points and this bonus offer would mean I’d have enough but it sounds like there will be weeks of waiting before points arrive . Also I have a question . With the direct debit . Do you take the bill amount out each month or the outstanding balance ? I want to know if I make a part early payment that only what’s outstanding will then be debited from my account  

Oshie
Observer

@CHQ @Ozmoz clearly states you cannot cancel a direct debit and re-register.

Accounts with a pre-existing Direct Debit arrangement as at the start of the promotion are not eligible for this offer – i.e. customers will not become eligible for the promotion merely by removing Direct Debit and re-registering during the promotion period.

siers
Level 2: Rookie

Looks like the terms and conditions have changed again since the comments were first applied, as it did NOT clearly state accounts with a pre-existing Direct Debit are not eligible at the time I left my last comment.

 

The only eligibility criteria last time just said "be registered for direct debit by 13/12/19" which implied I was eligible as an existing direct debit customer.


So thanks again Telstra - newly signed up customers get the royal treatment whilst existing direct debit customers get shafted.

 

I'm cancelling my direct debit now. Just in case a new promotion comes out after this one - otherwise I'll be ineligible again.

Level 23: Superhero

Indeed, it appears as though the conditions have changed significantly.

 

Probably the most important aspect of the change is:

"Must be invited by Telstra in order to participate in the offer"

 

Has anyone here received such an offer to participate?

What about the people who registered under the previous publicly published terms and conditions which had no such requirement? Will Telstra now say they don't get the points because they decided to change the terms after those people registered?

 

Oshie
Observer

On the app for me, there's a banner at the top indicating the offer. Clicking it only took me to my profile tab on the app and nothing else happened.

I signed up online, not on the app.

If anyone has issues contact Telstra!

janestod
Level 2: Rookie

I'm hugely frustrated and angry with Telstra (as usual!). How many times have the above t&c been changed??? Talk about bait and switch. I stupidly signed up for DD (first time) when this post made no mention of 'selected' customers or invitation only. Talk with CSR on Live Chat yesterday revealed I'm apparently not eligible after all (no explanation), so cancelled. Now I'm also ineligible for any further offers because I've set up DD and cancelled!!! The usual PR nightmare... I'm happy with my phone service but will now look around for another provider as dealing with Telstra is just unbearable. Way to lose customers...

Level 21: Augmented
Level 21: Augmented

@janestod Not including everyone on DD is imho a bad management decision. Its just going to alienate so many customers and encourage others to cancel DD once the required time has expired in case of a future competition/offer.

saitken
Level 2: Rookie

Absolute PR disaster by Telstra 

 

they are changing the terms on this as they go (will seek ACCC guidance on this)

 

TIO complaint coming up

siers
Level 2: Rookie

Here @TimBartel  I re-wrote the article for you:

 

Why You Should Cancel Your Existing Direct Debit

 

No Telstra Plus Bonus Points

Telstra Plus, our customer rewards program, lets you earn points for every dollar you spend on your bill. But now you get nothing because we're not offering 50,000 bonus Telstra Plus points as an incentive to cancel direct debit - just in case you become eligible next time.

 

No unexpected withdrawals

Doesn't matter if you've got Direct Debit setup or not, we'll still find a way to surprise you on your bill. We just can't force take the money this way.