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ZTE Cease Sale- Reversal

Support Team
Support Team

This relates to the ZTE cease sale that was communicated on 10 May 2018.

In April 2018, the U.S. Department of Commerce imposed a denial order that prohibited U.S. companies from selling device components and software to ZTE, and prevented ZTE from supplying devices which incorporate these technologies while the order remains in force – including for our range.

For this reason, on 10 May 2018 we ceased sales of Telstra-branded ZTE mobiles and mobile broadband devices, through our stores and partners. This was a difficult but necessary step given ZTE’s decision at the time to cease major operating activities, and we apologise that this resulted in a temporary reduction in device options for customers. 

Update as of 25 July 2018.

 

ZTE has now confirmed to Telstra that the denial order that prohibits U.S. companies from selling device components and software to ZTE, has been lifted. This means ZTE is once again able to source the US technology that enables them to provide software and firmware updates when required. 

 

Given this, we will resume selling Telstra and Boost branded ZTE devices to meet customer demand for entry-level and specialised devices. This includes the Easy Call 4, designed for vision and hearing impaired customers, and the Telstra Flip 2, designed for regional customers who require a directly coupled antenna point to enhance coverage.

Will all Telstra and Boost branded ZTE device firmware and software now be supported?

ZTE has confirmed to us that with the lifting of the denial order, they are once again able to source the US technology that enables them to provide updates when required.

Are the handsets safe to use?

Yes, there’s nothing wrong with the handsets and they are fine to use. We go through a careful assessment process when deciding the devices we stock and security is a top priority in this process.

Are there any changes to the warranty process?

There is no change to the warranty process. Standard device fault processes apply.

 

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36 Comments
Support Team
Support Team

No worries and thank you once again for the feedback. 

Gyippie
Level 1: Cadet

I'm retired and traveling around Australia. But my problem has always been getting a signal and keeping in touch. About a  year ago I was in S.A. at Fitzgerald Bay, I could see Port Pirie across the gulf and I was 30km from both Whyalla and 

Port Agusta, thing is I had no signal on my Telstra 4g phone. So I bit the bullet and got a ZTE T84, Sansung tablet and Netgear Nighthawk. Now I pay $200+ a month to make a few phone calls and keep up with news, sport and campsites!?!!??

 

But back to the T84 biggest problem OLD operating system 5.0.2 last update January 2016, no other updates available. It's  slow, locks up, drops out....

Support Team
Support Team

I am sorry about this Gyippie. Any new updates can be found by clicking on https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/Device-Updates-Important-Info-amp-Terminology...

 

Gyippie
Level 1: Cadet
Support Team
Support Team

Regrettably if there are no current updates available from the device updates index this will mean that we have no news available at this time for any updates for your device. I can only recommend checking from time to time for any new information, as that page is kept updated and is our primary firmware resource.

 

You may also wish to speak with Mobile Assurance directly for help with hardware issues on 13 22 00 24x7. I apologise for any inconveniences in the meantime. 

Dave1948
Just Registered

I like Zte 112? It actually can be more reliable than my iPad

  Truly. IPad is always stuffing up the ABC Listen app or rather both of them

 And  Foxtel TV is totally erratic on whether I get reception or not

But so far no probs on ZTE. For around. $80 AUD

 This cheapie has been pretty good. In fact IPhone could learn from it

 But our government must do Trump's bidding. Why did Telstra  choose ZTE among other players in the cheapie mobile range. When I was on.a plan they sent me a ZTE that was OK

Yes its cheap

But so far so good. Dave1948.

  .

Dave1948
Just Registered

Why is Telstra still 'supportimg' ZTE phones? I thought they would make a complete break from the brand? It means basically if you can keep it going we don't mind taking the cash

Wonder what China thinks of all this cowardice. Dave1948

Dinga1
Observer

Can you tell me when Telstra might start selling the Tough Max 2 again ? I have been hanging out for a while now.

Support Team
Support Team

Hi @Dinga1

 

The Tough Max 2 is listed as being at end of life, so as far as I can tell we won't be bringing it back in the future.

Dinga1
Observer

Oh , ok thanks for that. Will they be bringing out anything similar with blue tick & external aerial?