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ZTE Cease Sale- Reversal

Support Team
Support Team

This relates to the ZTE cease sale that was communicated on 10 May 2018.

In April 2018, the U.S. Department of Commerce imposed a denial order that prohibited U.S. companies from selling device components and software to ZTE, and prevented ZTE from supplying devices which incorporate these technologies while the order remains in force – including for our range.

For this reason, on 10 May 2018 we ceased sales of Telstra-branded ZTE mobiles and mobile broadband devices, through our stores and partners. This was a difficult but necessary step given ZTE’s decision at the time to cease major operating activities, and we apologise that this resulted in a temporary reduction in device options for customers. 

Update as of 25 July 2018.

 

ZTE has now confirmed to Telstra that the denial order that prohibits U.S. companies from selling device components and software to ZTE, has been lifted. This means ZTE is once again able to source the US technology that enables them to provide software and firmware updates when required. 

 

Given this, we will resume selling Telstra and Boost branded ZTE devices to meet customer demand for entry-level and specialised devices. This includes the Easy Call 4, designed for vision and hearing impaired customers, and the Telstra Flip 2, designed for regional customers who require a directly coupled antenna point to enhance coverage.

Will all Telstra and Boost branded ZTE device firmware and software now be supported?

ZTE has confirmed to us that with the lifting of the denial order, they are once again able to source the US technology that enables them to provide updates when required.

Are the handsets safe to use?

Yes, there’s nothing wrong with the handsets and they are fine to use. We go through a careful assessment process when deciding the devices we stock and security is a top priority in this process.

Are there any changes to the warranty process?

There is no change to the warranty process. Standard device fault processes apply.

 

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36 Comments
Support Team
Support Team

We do have the Telstra Signature 2:

 

https://www.telstra.com.au/mobile-phones/mobiles-on-a-plan/telstra/telstra-signature-2

 

Although my information doesn't say whether or not that handset has an external antenna port. That's not necessarily a bad sign though because it also doesn't say anything about that on the Tough Max 2. I'll ask for clarification but if you're near a Telstra store they would have one there in the shop you could look at too.

Dinga1
Observer

No it doesn't have an external aerial. I thought the Tough Max 2 was only released earlier this year.

 

Support Team
Support Team

From what I can see we will be selling the Telstra Flip 2 again, which does have an antenna port, but we aren't getting any new stock so you'd have to see if your local store has any available.

Gyippie
Level 1: Cadet

So Tough Max 2 only recently released already discontinued. My tough 1 is about a year old and totally useless ,antique operating system no upgrades available a waste of money

Gyippie
Level 1: Cadet

I keep receiving emails that there's new comments on here but there aren't any

Support Team
Support Team

Hi @Gyippie,

 

That's strange. The person may have deleted their comment soon after which is why you can't see any or there might be a slight delay receiving the email notification from when the message was actually posted. 

 

- Tim 

Support Team
Support Team

Hi again @Dinga1,

 

I'm pleased to announce that we will be bringing back the Tough Max 2 (among other handsets). We don't have any in stock in the main warehouse currently but your local store may have some.

Dinga1
Observer

Picked up my new Tough max 2 today from a Telstra dealer. Happy with it so far.

Gyippie
Level 1: Cadet

What operating system does the Tough 2 use ? It seems my Tough 1 was an antique when I bought it runs Android 5 and no updates available.

Support Team
Support Team

Hi @Gyippie,

The Tough Max 2 runs Android 7.1.2.